Updating Your App After the Upgrade

Mobile Banking App

After the upgrade on January 27, you will need to update your Mobile Banking app for your smartphone or tablet to access your accounts and utilize all the great features. Below are instructions for Apple (iOS) and Android devices.

Updating the Apple (iOS) Mobile Banking App >

If you have your phone set to automatically update apps you will not need to do anything to update your Mobile Banking App. However, if you need to access the app before your automatic update completes, please follow the instructions below.


If you do not see the update notification, you can still download the update:

  1. Tap App Store on your device’s home screen
  2. Tap Updates in the lower right corner of the screen
  3. Tap Update where the Nusenda Credit Union Mobile Banking App is listed.  You may need to enter your App Store password before the Update begins.

Updating the Android Mobile Banking App >

On the 27th, you will need to uninstall the old Mobile Banking App and reinstall your new Mobile Banking App from the Google Play Store. Please be sure to download our upgraded app so you can continue to access your accounts on your Android device.

To uninstall your old Mobile Banking App and reinstall the upgraded App from Google Play: Go to your device's Settings menu > Apps or Application manager (this may differ depending on your device)

  1. Tap the current app
  2. Tap Uninstall
  3. Open the Google Play Store app 
  4. Search Nusenda Credit Union
  5. Tap Install
  6. Follow the on-screen instructions

Logging in After You Update the App >

  1. Update the App
  2. Enter your Member Number
  3. Enter your current Password
  4. Select the delivery method to receive your Secure Access Code (one-time passcode that can be sent via email, automated phone call, or SMS text message)
  5. When you receive your Secure Access Code, enter it in the designated box
  6. Create a new Password (see Frequently Asked Questions below for guidelines)
  7. Verify personal information 
  8. Create a new Login ID (see Frequently Asked Questions below for guidelines)
  9. Accept the Terms of Service
  10. Register your device as secure or public (see Frequently Asked Questions below for guidelines)

Frequently Asked Questions >

Q. Why do I need to create a new Password?
A. Password security guidelines are being updated to provide you with the best protection available. The new guidelines will make it even safer for you to monitor and manage your money. 

Your new password must meet the following criteria:

  • Contain a minimum of 8 characters
  • Contain a combination of the following three categories – Letter(s), number(s) and special character(s) (for example, #, %, *, !)
  • Must NOT contain any spaces (including before, in the middle of, or after the password)
  • Cannot contain your member number

Other items to note about passwords: Your password is case-sensitive. Business Internet Banking users will need to reset passwords every 60 days; all other Mobile and Internet Banking users' passwords do not expire.
 
Q. What is a Login ID and why do I need to create a new one?
A. Your Login ID will replace your Member Number for your Internet Banking login identification. ID guidelines have been updated to provide you with the best protection available. The new guidelines will make it even safer for you to monitor and manage your money. 
 
Your new Login ID must meet the following criteria:

  • Contain a minimum of 8 alphanumeric characters – Letter(s) and/or number(s)
  • Must NOT include your Social Security number, member number or account number
  • Cannot contain special character(s) (for example, #, %, *, !)

Q. Should I register my device?
A. If you register your device, you will not have to generate a new Secure Access Code when you use that device in the future. Your device is a "secure" device if you have exclusive access to it. We discourage registering a "public" device where other people could have access to the same computer (for example, at a public library).

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