Community Outreach and Support

The coronavirus pandemic has created a challenging time not only for our members and employees, but in our communities, all who are being impacted in unexpected ways. During this time, the Credit Union formed new partnerships with first responders and community organizations to help provide meals and financial support to the most vulnerable. Nusenda employee volunteers helped deliver meals and other necessities to communities throughout the state. Because Nusenda is member owned and locally operated, we’ve listened to the needs of our community, our members, and our employees in real time, and have been flexible and innovative in meeting those needs. Here are some of the ways we have been able to serve:


Our Members

In recent months, we have helped our members who were financially impacted by providing skip-a-pay options, payment deferrals, and fee reductions/eliminations. We leveraged our technology, such as Mobile and Internet Banking services, and drive-up video tellers, to provide access to their accounts and member services. By expanding hours of operation at our call center and drive-ups, and by providing appointments by phone with our financial consultants, we ensured our members received the same level of service they have come to expect.


Many of our Business Services members were immediately impacted by government-mandated closures — particularly in the restaurant, hospitality, and retail sectors. Because Nusenda is member owned and locally operated, we quickly and proactively provided a variety of options such as interest-only payments, payment deferrals, SBA Paycheck Protection Program loans authorized under the CARES Act, and other relief measures to help these members maintain the viability of their businesses. They, in turn, provided relief to their employees and our state’s workforce by keeping people on the job.


Community outreach with members


Our Community

Nusenda is providing flexible resources to organizations in our region and working with communities who are disproportionately impacted by COVID-19 and the economic slowdown of this outbreak. We are passionate about giving back to the communities we serve through our focus on financial education, and commitment to supporting the economic and basic needs of small businesses, families, communities, and first responders. We also remain dedicated to the expansion of Nusenda’s unique micro-loan program, Co-Op Capital. We care deeply about our community, which is why Nusenda’s ongoing philanthropic efforts continued during the pandemic. We partnered with organizations, both new and old, across the state to quickly address emerging and rapidly changing personal, nonprofit, and business needs in New Mexico. Your Credit Union will continue providing valuable and essential financial services and support community-wide recovery.


Community outreach with community members.


Our Employees

Nusenda’s employees have been a vital in finding innovative ways to provide the essential financial services New Mexico needs. They have proven to be eager, enthusiastic, and flexible. Your Credit Union provided tools for Nusenda’s workforce so they could work remotely, while continuing to provide exceptional member service. This has been achieved through teamwork, state-of-the-art technology, extended drive-up hours, and phone appointments, all to support our members with a smile. While the unique challenges of COVID-19 are impacting businesses in New Mexico and across the nation and the world, we are committed to supporting our employees and our members. In fact, we continue hiring talented individuals during this time, ensuring the high-level member service you have come to expect from Nusenda Credit Union.


Community outreach to Nusenda employees