In recent months, we have helped our members who were financially impacted by providing skip-a-pay options, payment deferrals, and fee reductions/eliminations. We leveraged our technology, such as Mobile and Internet Banking services, and drive-up video tellers, to provide access to their accounts and member services. By expanding hours of operation at our call center and drive-ups, and by providing appointments by phone with our financial consultants, we ensured our members received the same level of service they have come to expect.
Many of our Business Services members were immediately impacted by government-mandated closures — particularly in the restaurant, hospitality, and retail sectors. Because Nusenda is member owned and locally operated, we quickly and proactively provided a variety of options such as interest-only payments, payment deferrals, SBA Paycheck Protection Program loans authorized under the CARES Act, and other relief measures to help these members maintain the viability of their businesses. They, in turn, provided relief to their employees and our state’s workforce by keeping people on the job.