Home Depot Security Breach

Sep 23, 2014
Home Depot has confirmed that their payment data systems have been breached, which could potentially impact customers using payment cards at their U.S. and Canadian stores.
Home Depot has confirmed that their payment data systems have been breached, which could potentially impact customers using payment cards at their U.S. and Canadian stores. On September 18, 2014, Home Depot completed a major payment security project that confirmed that the malware used in the breach had been eliminated and incorporated enhanced encryption of payment data at the point-of-sale throughout their U.S. stores, offering significant new protection for customers. There is no evidence that debit PIN numbers were compromised or customers who shopped online at HomeDepot.com were affected.

Home Depot will offer customers who used a payment card at a Home Depot store in 2014, from April on, 12 months of free identity protection services, including credit monitoring, starting September 19, 2014. For more information, visit HomeDepot.com or call 1-800-HOMEDEPOT.

As your trusted advisor, your Credit Union is monitoring the situation and will notify you if we detect suspicious activity. To date, we have not identified any fraud related to this breach.

As a reminder, all transactions made with your Credit Union debit or credit cards are protected by Visa’s Zero Liability policy, which protects you from fraudulent charges.

There are steps that you can take to safeguard your accounts:
  1. Monitor all your account and credit card statements. Review every purchase and charge to make sure you or a household member with access to your card made that purchase. Individuals who use stolen card information may test accounts with small purchases. You can monitor your Credit Union account activity through Internet Banking online or via your Mobile Banking app.
  2. Do a Periodic “Identity Theft” Check. Reviewing your credit report may alert you to inaccuracies and unauthorized activity. You can obtain a free credit report every 12 months from the three different credit bureaus: www.annualcreditreport.com
  3. Call us if you see unusual activity on your accounts. Please contact us immediately at 889-7755 (800-347-2838 outside the Albuquerque area) if you see unauthorized activity on your accounts. After normal business hours, call 800-325-3678 for your credit card, and call both 800-543-5073 and 888-241-2510 for your debit card.
For more information on protecting your financial data and preventing identity theft, click here. Your Credit Union offers complimentary Fraud Resolution services for all members, so if you have questions regarding identity theft and protection, you can also call 866-443-3728 for additional information and identity theft resolution services.

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