T-Mobile Data Breach

Oct 01, 2015
On the evening of October 1st, T-Mobile announced that the records of approximately 15 million T-Mobile customers and potential customers had been accessed through a data breach at Experian, which processes the carrier’s credit applications
On the evening of October 1st, T-Mobile announced that the records of approximately 15 million T-Mobile customers and potential customers had been accessed through a data breach at Experian, which processes the carrier’s credit applications. This breach included information from September 1, 2013, through September 16, 2015.

These records include personally identifiable information, such as Social Security numbers, names, birthdates, addresses, and alternative forms of ID, such as driver’s license numbers. No financial information, payment information, nor card data was compromised during this breach.

We advise all members who are or have been T-Mobile customers, particularly members who have applied for service during the breach window, to closely monitor your accounts for suspicious activity. Experian is offering two years of credit monitoring services and identity theft resolution service at no cost to those affected by the breach. To find additional information, go to www.experian.com/T-MobileFacts.

Check here for ways to protect yourself and learn more about keeping your identity secure online, including information on VRS Elite Fraud Resolution Services, available at no cost for members of Nusenda Credit Union. This service can assist you in performing all the steps below.

If you think that you are a victim of identity theft, call us immediately. Then take these steps:
  • Notify the three major credit bureaus and place a Fraud Alert on your credit report.
    • Equifax 1-800-685-1111
    • Experian 1-888-397-3742
    • TransUnion 1-800-888-4213
  • Close any accounts that were opened in your name without your permission.
  • File a report with your local law enforcement agency. Note your case/incident number and ask for a copy of the report; having the police report can help you clear your credit records.
  • Call the Social Security Fraud Hotline at 1-800-269-0271 to report that your card or number has been stolen.
  • File a complaint with the Federal Trade Commission (FTC) online or call 877-ID-THEFT (877-438-4338).
We will update this alert as the situation evolves.

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