InterContinental Hotel Group (IHG) Data Breach

May 05, 2017
InterContinental Hotel Group (IHG hotels include Holiday Inn, Holiday Inn Express, Crowne Plaza, and others) has experienced a security breach that may have affected consumers who used their cards for purchases at an IHG onsite desk location between Sept. 29, 2016 and Dec. 29, 2016.

InterContinental Hotel Group (IHG hotels include Holiday Inn, Holiday Inn Express, Crowne Plaza, and others) has experienced a security breach that may have affected consumers who used their cards for purchases at an IHG onsite desk location between Sept. 29, 2016 and Dec. 29, 2016.

 

Because of protection that members already have with real-time monitoring of their account activity, Nusenda Credit Union will send a letter or email only to the potentially affected members.

 

This notification does not mean that fraudulent or unusual activity been noted on member cards; it means that those cards were used at an InterContinental Hotel Group and could be at risk.

 

Existing debit cards will continue to work until May 23, 2017, or until the new cards are activated. As always, we are monitoring accounts for suspicious activity. Members who would like a new debit card and Personal Identification Number (PIN) immediately should visit their nearest branch.

 

For potentially affected members with credit cards, a new card with a new account number should arrive within 10 business days. The member needs to activate their new card immediately upon receipt. After the new card is activated, their old card will immediately become inactive. A new PIN number will arrive in a separate mailing.

 

Nusenda Credit Union strives to protect member information and occasionally chooses to block or close accounts if it is in the member’s best interest. Members should review their statements via Internet Banking or mobile app to confirm that listed transactions are valid, and notify us immediately of any unauthorized transactions at 889-7755 (800-347-2838 outside the Albuquerque area).

 

Members who receive a new card should transfer automatic payments or pre-authorized payments associated with the old card number to the new card as soon as possible to ensure that automatically scheduled payments are paid on time.

 

Visit our “Account Security” page for more information on how we protect member financial information.

 

For more information regarding the InterContinental Hotel Group Data Breach, click here

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