Mobile and Internet Banking services

We will automatically transfer your online banking account information, notifications, recurring transfers, recurring bill payments, and more to Nusenda’s easy-to-use Mobile and Internet Banking platform. Please see below for a comprehensive account conversion schedule.

Mobile and Internet Banking ServicesFriday August 2Monday August 12Thursday August 15Friday August 16Saturday August 17Sunday August 18Monday August 19
Western Heritage online banking enrollmentWestern Heritage Mobile and Internet Banking no longer available for new enrollment after 8 a.m. on August 2Log into Nusenda Mobile and Internet Banking
Western Heritage Bill Pay Western Heritage Mobile and Internet Banking Bil Pay no longer available after 7 a.m. on August 12; pre-scheduled payments will go throughStart using Nusenda Mobile and Internet Banking Bill Pay
Western Heritage Business Banking payments (ACH and Wires) Western Heritage ACH and wires no longer available after 1 p.m. on August 15Start using Nusenda Mobile and Internet Banking
Western Heritage Business ACH and Check Positive Pay Western Heritage Business ACH and Check Positive Pay no longer available after 7 a.m. on August 16Start using Nusenda Positive Pay and ACH
Western Heritage Online banking transfers Can no longer schedule future-dated Western Heritage transfers after 1 p.m. on August 16Start using Nusenda Mobile and Internet Banking for transfers
Western Heritage Mobile and Internet Banking Western Heritage Mobile and Internet Banking no longer available after 1 p.m. on August 16Start using Nusenda Mobile and Internet Banking
Western Heritage Mobile and Internet Banking transaction history Download transaction history before 1 p.m. on August 16Western Heritage Mobile and Internet Banking online history is no longer availableFor transaction history prior to the conversion, please refer to your prior statements

Online Account History

If you need a copy of your financial history for future reference or financial management software (i.e. Quicken, QuickBooks, etc.) please download your account history from Western Heritage Mobile and Internet Banking prior to August 16.

Checklist Item

Prior to conversion, be sure to export your account history for your reference.

To export your Western Heritage account history:

  • Log into Western Heritage Mobile and Internet Banking and select the desired account tile
  • Select a date range to view from the drop-down list above the account transactions
  • Click the Export button at the top center of the page and select your preferred file type from the following: Excel (.xls), OFX, or Quickbooks (.qbw)
  • Click on Export

Online Banking Transfers

Starting August 16, you will not be able to schedule future-dated transfers in Western Heritage Mobile and Internet Banking. If you have previously set up recurring or automatic transfers in your Western Heritage Mobile and Internet Banking profile, they will carry over as part of the account conversion. You can validate these transfers or make changes beginning August 19.


Zelle is Being Replaced by Nusenda Person-to-Person Payments

After the conversion, person-to-person (P2P) payments can be performed on Nusenda’s Mobile and Internet Banking platform. P2P transfers allow you to quickly and conveniently send money to anyone in the United States with just an email address or phone number. Zelle will no longer be available. Payment history and contacts cannot be converted, and you will need to manually re-enter your contacts in the new service after conversion.

Bill Pay

To make this transition as convenient as possible, your payees, payments, and payment preferences will automatically transfer to Nusenda’s Bill Pay system. While we don’t anticipate any issues, we recommend reviewing your information after the conversion to ensure accuracy. You will not be able to add new Bill Pay payees or schedule payments in Western Heritage Mobile and Internet Banking starting August 12 (while conversion is under way). Starting August 19, you will be able to set up new payments on the Nusenda platform.

Please note that any payments that are scheduled for the conversion timeframe (August 12 through August 19) will go through as scheduled. For example: if on August 11, you schedule a payment for August 16, it will be processed without issue.

Checklist Item

Please schedule any bill payments in Western Heritage Mobile and Internet Banking prior to August 12. Save or print your current Bill Pay setup and/or export your payment history for your reference no later than August 12.


Additional Mobile and Internet Banking services

Once the conversion is complete, you will have access to other convenient and easy-to-use Mobile and Internet Banking services.

Mobile and Remote Check Deposit

To make mobile check deposits using your smartphone, open Nusenda Mobile Banking app and select Deposit Checks from the menu. To deposit checks from your home or office, log into Nusenda's Internet Banking, select Deposit Checks and follow the instructions.

Telephone Banking

Nusenda offers a 24-hour telephone banking service so you can quickly access the account information you need. With a Personal Identification Number (PIN), you can make secure inquiries and transfers on your accounts, make credit union loan payments, check your loan payoff information, and more. Your initial PIN will be the last four digits of your Tax ID number. Dial 800-356-3178 and press 2 to reach the telephone banking system post-conversion.

Mobile Pay

Mobile Pay is a simple, secure, and convenient way to pay for purchases directly from your digital device in seconds. Our Visa® cards are compatible with Apple Pay, Google Wallet, and Samsung Pay.

Debit Card Lock

Debit Card Lock allows you to easily lock your card to reduce the chances of unauthorized transactions to your account. Simply select Debit Card Lock in Nusenda's Mobile and Internet Banking and select Lock Card to temporarily lock your debit card.

Credit Score

For personal accounts, our no-cost Credit Score tool allows you to view your latest score and report, perform a personal financial check-up, identify offers, and track any changes in your score to prevent or fight fraudulent activity – all without ever negatively impacting your score. You can opt in through Nusenda's Mobile and Internet Banking post conversion.

Explore more resources

Contact us

505-889-7755, option 8 or you can visit us at one of our locations.

Monday – Friday: 7:30 a.m. – 6 p.m.
Saturday: 8 a.m. – 3 p.m.