Mobile and Internet Banking Services

Online Account History

If you need a copy of your financial history for future reference or financial management software (i.e. Quicken, QuickBooks, etc.) please download your account history from Western Heritage Mobile and Internet Banking prior to August 16.

Online Banking Transfers

If you have previously set up recurring or automatic transfers in your Western Heritage Mobile and Internet Banking profile, they will carry over as part of the account conversion. You can validate these transfers or make changes beginning August 19.

Zelle is Being Replaced by Nusenda Person-to-Person Payments

After the conversion, person-to-person (P2P) payments can be performed on Nusenda’s Mobile and Internet Banking platform. P2P transfers allow you to quickly and conveniently send money to anyone in the United States with just an email address or phone number. Zelle will no longer be available. Payment history and contacts cannot be converted, and you will need to manually re-enter your contacts in the new service after conversion.

Bill Pay

To make this transition as convenient as possible, your payees, payments, and payment preferences will automatically transfer to Nusenda’s Bill Pay system. While we don’t anticipate any issues, we recommend reviewing your information after the conversion to ensure accuracy. Starting August 19, you will be able to set up new payments on the Nusenda platform.

Please note that any payments that were scheduled for the conversion timeframe (August 12 through August 19) went go through as scheduled.

Mobile and Remote Check Deposit

To make mobile check deposits using your smartphone, open Nusenda Mobile Banking app and select Deposit Checks from the menu. To deposit checks from your home or office, log into Nusenda's Internet Banking, select Deposit Checks and follow the instructions.

Telephone Banking

Nusenda offers a 24-hour telephone banking service so you can quickly access the account information you need. With a Personal Identification Number (PIN), you can make secure inquiries and transfers on your accounts, make credit union loan payments, check your loan payoff information, and more. Your initial PIN will be the last four digits of your Tax ID number. Dial 800-356-3178 and press 2 to reach the telephone banking system post-conversion.

Mobile Pay

Mobile Pay is a simple, secure, and convenient way to pay for purchases directly from your digital device in seconds. Our Visa^® cards are compatible with Apple Pay, Google Wallet, and Samsung Pay.

Debit Card Lock

Debit Card Lock allows you to easily lock your card to reduce the chances of unauthorized transactions to your account. Simply select Debit Card Lock in Nusenda's Mobile and Internet Banking and select Lock Card to temporarily lock your debit card.

Credit Score

For personal accounts, our no-cost Credit Score tool allows you to view your latest score and report, perform a personal financial check-up, identify offers, and track any changes in your score to prevent or fight fraudulent activity – all without ever negatively impacting your score. You can opt in through Nusenda's Mobile and Internet Banking post conversion.