Mobile Banking Made Simple

With the Nusenda Credit Union Mobile Banking App for iPhone, iPad, or Android, you can complete a broad range of essential personal banking functions quickly and securely from your mobile device. View account information, transfer funds, locate the nearest ATM and more, all while on the go. The Nusenda Credit Union Mobile Banking App is safe and secure, so you don’t have to worry about your information being compromised.

To start using the mobile app and enjoy the added safety features, you must be a member of the credit union. Your mobile carrier’s text messaging and internet access charges may apply.

     

Using Fingerprint and Facial Recognition

Accessing your account is even easier with Touch ID and Face ID for iOS and Fingerprint Login for Android. These features let you validate your login using Biometric verification instead of a login ID and password. You can easily enable them directly from the Mobile Banking App.

Touch ID

Enable Touch ID directly from the Mobile Banking App login screen by selecting Touch ID below the Log in button, or by logging into the Mobile Banking App, tapping Menu, then My Profile, then Security Preferences, then tapping On for Touch ID. Follow the on-screen instructions to enable.

 

To use Touch ID, you will need the following:
Device: iPhone SE (all models)
Software: iOS version 10 or newer (for an optimal experience)

Face ID

Nusenda's Mobile Banking app works with the Apple iPhone’s Face ID feature. You can enroll directly from the Mobile Banking App login screen by selecting Face ID below the Log In button. You may also enroll by first logging into the Mobile Banking App, tapping Menu, then My Profile, then Security Preferences, then tapping On for Face ID. Follow the on-screen instructions to enable.

To use Face ID, you will need the following:
Device: iPhone X or newer.
Software: iOS version 11 or newer.

Fingerprint

You can enroll directly from the Mobile Banking App login screen by selecting Face ID below the Log In button. You may also enroll by first logging into the Mobile Banking App, then tapping Menu, then My Profile, then Security Preferences, then tapping On for Fingerprint login. Follow the on-screen instructions to enable.

 

To use Fingerprint on your Android device, you will need the following:

Device: Android device with a fingerprint sensor that supports Android Fingerprint.
Software: Android 9.0 (Pie) and up

 

Biometric verification is only available for users with fingerprint or facial recognition enabled device. If you choose to disable the feature on your mobile device, your account will revert to requiring a login ID and password. 

Mobile Banking App FAQs

What is the Nusenda Credit Union Mobile Banking App?

The Nusenda Credit Union Mobile Banking App is a service that enables you to access your account information, transfer funds, and pay your bills (for eligible members) from an iPad or smartphone with internet access from either a Wi-Fi source or the 3G/EDGE networks. The app is currently available for Android, iPhone, or iPad.

How does the Nusenda Credit Union Mobile Banking App work?

First, the Mobile Banking App must downloaded from the iTunes App Store or Android Market. You can do this either from your mobile device or computer. If you do access the app from your computer, it will install on your mobile device or iPad the next time it is plugged in to the computer.


Once you download the app, log in with the same login ID and password that you use for Internet Banking. Once logged in, you can:

  • Access your accounts — view account balances and account history.
  • Pay bills (for eligible users) — register for the bill payment feature and set up your payees/billers.
  • Make transfers — you can transfer between your accounts, transfer to your accounts at other financial institutions, transfer money to other members, or make a Person to Person transfer.
  • Make deposits — make deposits any time, any where, on your schedule.
  • Locate an ATM/Branch — find the ATM or branch nearest you.
  • Contact us — from the app, you can access secure chat or email.

Is the Nusenda Credit Union Mobile Banking App safe?

Yes. To protect your privacy, you are required to complete the authentication process on each individual mobile device you use to log in to your accounts, using the same information you established for Internet Banking. All communication between your mobile device and the mobile banking server is encrypted. Additionally, your password and account information are never stored on the mobile device.

Do you have Touch ID/Face ID for the Mobile Banking App?

Yes. We offer Touch ID and Face ID for Apple devices. You may want to use Touch ID/Face ID on your mobile device to avoid having to type in your login ID and password in the future.


If you meet the device requirements, the option to use Touch ID/Face ID can be enabled directly from the Mobile Banking App login screen, or by logging in and tapping Menu, then My Profile, then Security Preferences then tapping On for Touch ID/Face ID. Follow the onscreen instructions to enable.

Do you have Fingerprint for the Mobile Banking App?

Yes. We offer Fingerprint for Android devices. You may want to use Fingerprint on your mobile device to avoid having to type in your login ID and password in the future.


If you meet the device requirements, the option to use Fingerprint can be enabled from the Mobile Banking App login screen, or by tapping Menu, then My Profile, then Security Preferences then tapping On for Fingerprint. Follow the onscreen instructions to enable.

How many transactions can I see on my phone at a time?

When you select an account name on the Accounts tab, the last three years of transactions will be displayed. Scroll down to see all of your transactions.