Contact Nusenda

Phone

Due to the coronavirus (COVID-19) impact in New Mexico and our normal business operations, we have extended our phone support hours.

To reach us, please call 505-889-7755 (800-347-2838 outside the Albuquerque area) Monday through Friday from 7:30 a.m. to 6 p.m., or Saturday from 8 a.m. to 3 p.m.

Credit Card Account Information

Here are the numbers to call to manage your credit card:

Credit Card Account Information	505-889-7755 or 800-347-2838	Call anytime for account information
Automated Phone Payment	855-341-4650	Make a payment by phone using our automated service
PIN Now	888-891-2435	Create or change your credit card PIN number anytime
Credit Card Collections	505-998-2730	Contact Nusenda's Member Solutions team

Lost or Stolen Cards

Here are numbers to call in the event your card is lost or stolen:

	Visa Credit Cards	Debit Cards	CU Anytime ATM Card	MasterCard
	505-889-7755 or	505-889-7755 or	505-889-7755 or	800-627-8372
	800-347-2838	800-347-2838	800-347-2838

International	515-457-5547 (after-hours)	909-941-1398	909-941-1398	636-722-7111
If you receive a call regarding a blocked transaction, please call the number provided or one of the following:
	505-889-7755	800-347-2838

Search/Ask a Question

Use the Search bar located at the top of every page for the fastest and most convenient way to locate the information you need. If you don't find an answer to your question, send a custom message to us and it will be answered promptly. Please do not submit personal information (account number, Social Security number, etc.) as this channel is not secured.

Make an Appointment

We are happy to announce that you can make branch lobby appointments at select locations. Although appointments are not required, we highly recommend that members preschedule appointments with Financial Consultants before visiting a branch. Members with prescheduled appointments will have a place reserved on the waitlist and will be seen by the next available Financial Consultant, even if there is a line.

Schedule an Appointment

Secure Messages

Use secure messaging for any questions regarding your membership, particularly communications that require your member or account information. You'll find the option to send a secure message within Mobile and Internet Banking by clicking on Contact Us, then selecting My Messages. If you contact us via My Messages, we will assign to a representative and reply by the following business day.

Secure Chat

Secure Chat in Mobile and Internet Banking is an additional way to contact us when you need your financial questions answered in real-time. Secure Chat service is available Monday - Friday, 8 a.m. - 5 p.m. and Saturday, 9 a.m. 2 p.m. MT. Chat service is not available on Sunday.

Social Media

To help us stay in touch, your credit union is active on social media. You can find us on Facebook at facebook.com/nusendacu or @nusendacu on Twitter. You can also follow us on LinkedIn. Please review our Social Media Terms & Conditions. Nusenda Credit Union social media channels are monitored Monday through Friday 8 a.m. to 5 p.m.

Postal Mail

Please send all mail, including specific branch office mail, to:

Nusenda Credit Union
P.O. Box 8530
Albuquerque, NM 87198

To contact the Supervisory Committee, Board of Directors, or CEO, the mailing address is Nusenda Credit Union, P.O. Box 8530, Albuquerque, NM 87198 or e-mail info@nusenda.org. Your e-mail will be forwarded to the proper individual.

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