How to Contact Nusenda

To reach us, please call 505-889-7755 (800-347-2838 outside the Albuquerque area)

Mon - Friday: 7:30am - 6:00pm
Saturday - 8:00am - 3:00pm

Make an Appointment

Although appointments are not required, we highly recommend that members preschedule appointments with Financial Consultants before visiting a branch. Members with prescheduled appointments will have a place reserved on the waitlist and will be seen by the next available Financial Consultant, even if there is a line.

Find a Location

With more than 20 branches throughout New Mexico, and 4 in El Paso, you have easy access to a branch whenever you need a hand.

There are also over 30,000 ATMs and 5,000 shared branches coast to coast, so you have options wherever you go. We encourage you to use our Mobile and Internet Banking services, where you have 24/7 access to transfer money, pay bills, and deposit checks. 

Credit Card Account Information

Here are the numbers to call to manage your credit card:

Credit Card Account InformationAutomated Phone Payment PIN NowCredit Card Collections
505-889-7755 or 800-347-2838855-341-4650888-891-2435505-998-2730

Call anytime for account information

 

Make a payment by phone using our automated service

 

Create or change your credit card PIN number anytime

 

Contact Nusenda's Member Solutions team

 

Lost or Stolen Cards

Here are numbers to call in the event your card is lost or stolen:

Visa Credit CardsDebit CardsCU Anytime ATM CardMasterCard
505-889-7755 or 800-347-2838505-889-7755 or 800-347-2838505-889-7755 or 800-347-2838800-627-8372 

International 

515-457-5547 

International

909-941-1398

International

909-941-1398

International

636-722-7111

If you receive a call regarding a blocked transaction, please call the number provided or one of the following:

Albuquerque Area: 505-889-7755 

Outside of Albuquerque: 800-347-2838

 

Search/Ask a Question using Chat 

Have a question? Use the Chat feature at the bottom right corner of every page for the fastest and most convenient way to locate the information you need. If you don't find an answer to your question, type "Agent" or "Speak to an agent" to be transferred to a Secure Chat Representative. Please do not submit personal information (account number, Social Security number, etc.) as this channel is not secured.

Secure Messages 

Use secure messaging for any questions regarding your membership, particularly communications that require your member or account information. You'll find the option to send a secure message within Mobile and Internet Banking by clicking on Contact Us, then selecting My Messages. If you contact us via My Messages, we will assign to a representative and reply by the following business day.

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Secure Chat

Secure Chat in Mobile and Internet Banking is an additional way to contact us when you need your financial questions answered in real-time. Secure Chat service is available Monday - Friday, 8 a.m. - 5 p.m. and Saturday, 9 a.m. 3 p.m. MT. Chat service is not available on Sunday.

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Social Media

To help us stay in touch, your credit union is active on social media. You can find us on Facebook at facebook.com/nusendacu, @nusendacu on Instagram, or @nusendacu on Twitter. You can also follow us on LinkedIn. Please review our Social Media Terms & Conditions. Nusenda Credit Union social media channels are monitored Monday through Friday 8 a.m. to 5 p.m.

Postal Mail

Please send all mail, including specific branch office mail, to:

Nusenda Credit Union
P.O. Box 8530
Albuquerque, NM 87198

To contact the Supervisory Committee, Board of Directors, or CEO, the mailing address is Nusenda Credit Union, P.O. Box 8530, Albuquerque, NM 87198 or e-mail [email protected]. Your e-mail will be forwarded to the proper individual.

Become a Member

Experience community banking, tailored to you! Because we're a not-for-profit cooperative, not a bank, we can offer convenient products and services--all with better rates, and often with lower fees, or no fees at all. Nusenda Credit Union: Here for you, here for good.