Contact Nusenda
Phone
Due to the coronavirus (COVID-19) impact in New Mexico and our normal business operations, we have extended our phone support hours.
To reach us, please call 505-889-7755 (800-347-2838 outside the Albuquerque area) Monday through Friday from 7:30 a.m. to 6 p.m., or Saturday from 8 a.m. to 3 p.m.
Credit Card Account Information
Here are the numbers to call to manage your credit card:
Credit Card Account Information
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505-889-7755 or 800-347-2838 |
Call anytime for account information
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| Automated Phone Payment |
855-341-4650 |
Make a payment by phone using our automated service
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PIN Now
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888-891-2435 |
Create or change your credit card PIN number anytime
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Credit Card Collections
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505-998-2730
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Contact Nusenda's Member Solutions team
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Lost or Stolen Cards
Here are numbers to call in the event your card is lost or stolen:
Search/Ask a Question
Use the Search bar located at the top of every page for the fastest and most convenient way to locate the information you need. If you don't find an answer to your question, send a custom message to us and it will be answered promptly. Please do not submit personal information (account number, Social Security number, etc.) as this channel is not secured.
Make an Appointment
As we continue to experience the effects of the coronavirus (COVID-19) on our communities, we want to reaffirm that we're here to help you through these uncertain times.
To meet current New Mexico COVID-19 public health emergency orders and the Governor’s Red to Green Framework, Nusenda Credit Union has made the decision to limit person-to-person contact to aid in slowing the spread of COVID-19. We will be closing our branch lobbies until further notice.
Schedule a telephone appointment with a Nusenda Financial Consultant. Our Financial Consultants can help you with account updates, loan applications, credit or debit card replacements, and more. If you need access to your safe deposit box or to meet with us to close a home equity loan, please make an in-person appointment.
Secure Messages
Use secure messaging for any questions regarding your membership, particularly communications that require your member or account information. You'll find the option to send a secure message within Mobile and Internet Banking by clicking on Contact Us, then selecting My Messages. If you contact us via My Messages, we will assign to a representative and reply by the following business day.
Secure Chat
Secure Chat in Mobile and Internet Banking is an additional way to contact us when you need your financial questions answered in real-time. Secure Chat service is available Monday - Friday, 8 a.m. - 5 p.m. and Saturday, 9 a.m. 2 p.m. MT. Chat service is not available on Sunday.
Social Media
To help us stay in touch, your credit union is active on social media. You can find us on Facebook at facebook.com/nusendacu or @nusendacu on Twitter. You can also follow us on LinkedIn. Please review our Social Media Terms & Conditions. Nusenda Credit Union social media channels are monitored Monday through Friday 8 a.m. to 5 p.m.
Postal Mail
Please send all mail, including specific branch office mail, to:
Nusenda Credit Union
P.O. Box 8530
Albuquerque, NM 87198
To contact the Supervisory Committee, Board of Directors, or CEO, the mailing address is Nusenda Credit Union, P.O. Box 8530, Albuquerque, NM 87198 or e-mail info@nusenda.org. Your e-mail will be forwarded to the proper individual.