Contact Nusenda

Phone Number

To reach us, please call 505-889-7755 (800-347-2838 outside the Albuquerque area)

Mon - Friday: 7:30am - 6:00pm
Saturday - 8:00am - 3:00pm

Credit Card Account Information

Here are the numbers to call to manage your credit card:

Credit Card Account Information
505-889-7755 or 800-347-2838 Call anytime for account information
Automated Phone Payment 855-341-4650 Make a payment by phone using our automated service
888-891-2435 Create or change your credit card PIN number anytime
Credit Card Collections
Contact Nusenda's Member Solutions team

Lost or Stolen Cards

Here are numbers to call in the event your card is lost or stolen:

Visa Credit Cards Debit Cards CU Anytime ATM Card MasterCard
800-347-2838 800-347-2838 800-347-2838
International 515-457-5547 (after-hours)
909-941-1398 909-941-1398 636-722-7111
If you receive a call regarding a blocked transaction, please call the number provided or one of the following:
505-889-7755 800-347-2838

Search/Ask a Question using Chat 

Have a question? Use the Chat feature at the bottom right corner of every page for the fastest and most convenient way to locate the information you need. If you don't find an answer to your question, type "Agent" or "Speak to an agent" to be transferred to a Secure Chat Representative. Please do not submit personal information (account number, Social Security number, etc.) as this channel is not secured.

Make an Appointment

Although appointments are not required, we highly recommend that members preschedule appointments with Financial Consultants before visiting a branch. Members with prescheduled appointments will have a place reserved on the waitlist and will be seen by the next available Financial Consultant, even if there is a line.

Secure Messages

Use secure messaging for any questions regarding your membership, particularly communications that require your member or account information. You'll find the option to send a secure message within Mobile and Internet Banking by clicking on Contact Us, then selecting My Messages. If you contact us via My Messages, we will assign to a representative and reply by the following business day.

Secure Chat

Secure Chat in Mobile and Internet Banking is an additional way to contact us when you need your financial questions answered in real-time. Secure Chat service is available Monday - Friday, 8 a.m. - 5 p.m. and Saturday, 9 a.m. 3 p.m. MT. Chat service is not available on Sunday.

Social Media

To help us stay in touch, your credit union is active on social media. You can find us on Facebook at, @nusendacu on Instagram, or @nusendacu on Twitter. You can also follow us on LinkedIn. Please review our Social Media Terms & Conditions. Nusenda Credit Union social media channels are monitored Monday through Friday 8 a.m. to 5 p.m.

Postal Mail

Please send all mail, including specific branch office mail, to:

Nusenda Credit Union
P.O. Box 8530
Albuquerque, NM 87198

To contact the Supervisory Committee, Board of Directors, or CEO, the mailing address is Nusenda Credit Union, P.O. Box 8530, Albuquerque, NM 87198 or e-mail [email protected]. Your e-mail will be forwarded to the proper individual.


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