Telephone Banking

Nusenda Credit Union offers a 24-hour telephone banking service so that you can quickly access the account information you need. With a Personal Identification Number (PIN), you can make secure inquiries and transfers on your accounts, make credit union loan payments, check your loan payoff information, interest summaries, and more.


Telephone Banking Operating Instructions

Telephone Banking is available using either speech recognition (speech mode) or touch tone telephones (keypad service).


Dial 505-888-8920 (800-356-3178 outside the Albuquerque area) and press 2 to reach the telephone banking system.

Couple-on-phone

English and Spanish

For telephone keypad service in English, press 1. For keypad service in Spanish, press 2. To access the Speech Mode option, press 3.


To access your accounts, press 1.

Using Keypad Service

Here are some of the options you can select:

  • For Checking, press 1.
  • For Savings, press 2.
  • For Certificates, press 3.
  • For Loans, press 4.
  • To Transfer Funds, press 5.
  • To change your PIN, press 6.
  • To login as a different member, press 7.
  • To hear this menu again, press 8.
  • To return to the main menu, press 9.

Using Speech Mode

To access your accounts, say "My Accounts."


After you have entered your Member Number and Personal Identification Number (PIN), you will be asked how Telephone Banking can assist you. The Quick Reference Voice Commands list below has voice commands that are most frequently used for services available through this system. Say the command Slowly and clearly.

Quick-reference Voice Commands

  • Checking Information
  • Savings Information
  • Certificate Information
  • Loan Information
  • Transfer Funds
  • Change PIN 
  • Change Member
  • Main Menu
  • Go Back

For more information, please contact us during business hours at 505-889-7755 (800-347-2838 outside the Albuquerque area).



Telephone Banking FAQs

How do I register for Speech Recognition for Telephone Banking service?
How do I change my Personal Identification Number (PIN)?
Is there a time limit or limit to the amount of functions that can be performed during one call?
If I have a question about the information I received, do I have the option of talking to a representative during the call, or do I have to hang up and call the Call Center phone number?
What does it mean when I call Telephone Banking and the system tells me my password has expired?
What happens when I enter the wrong password?

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