Telephone Banking

Nusenda Credit Union offers a 24-hour telephone banking service so that you can quickly access the account information you need. With a Personal Identification Number (PIN), you can make secure inquiries and transfers on your accounts, make credit union loan payments, check your loan payoff information, interest summaries, and more.

Telephone Banking Operating Instructions

Telephone Banking is available using either speech recognition (speech mode) or touch tone telephones (keypad service).

Dial 505-888-8920 (800-356-3178 outside the Albuquerque area) and press 2 to reach the telephone banking system.

Also, check out the FAQs.


English and Spanish

For telephone keypad service in English, press 1. For keypad service in Spanish, press 2. To access the Speech Mode option, press 3.

To access your accounts, press 1.

When using Keypad Service

Here are some of the options you can select:

  • For Checking, press 1.
  • For Savings, press 2.
  • For Certificates, press 3.
  • For Loans, press 4.
  • To Transfer Funds, press 5.
  • To change your PIN, press 6.
  • To login as a different member, press 7.
  • To hear this menu again, press 8.
  • To return to the main menu, press 9.

When using Speech Mode

To access your accounts, say "My Accounts."

After you have entered your Member Number and Personal Identification Number (PIN), you will be asked how Telephone Banking can assist you. The Quick Reference Voice Commands list below has voice commands that are most frequently used for services available through this system. Say the command Slowly and clearly.

Quick-reference Voice Commands

  • Checking Information
  • Savings Information
  • Certificate Information
  • Loan Information
  • Transfer Funds
  • Change PIN 
  • Change Member
  • Main Menu
  • Go Back

For more information, please contact us during business hours at 505-889-7755 (800-347-2838 outside the Albuquerque area).

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