Nusenda Credit Union Mortgage Services

Mortgage Payment Relief Information

There has been a lot of information in the news lately about the Coronavirus Aid, Relief, and Economic Security (CARES) Act and how it affects homeowners and mortgage forbearance options. Serving our members’ financial needs remains our focus at Nusenda during this unprecedented time. To help members financially impacted by COVID-19, we are offering mortgage loan payment support.

If you can afford to make your payments, please continue to do so. Staying on track with your mortgage payments ensures you continue to reduce the principal amount owed on your mortgage.

However, if you have been laid off, have experienced an income reduction, or are experiencing financial hardship because of COVID-19, and it is impacting your ability to make your mortgage payment, we are ready to assist you.

The first step is to contact us, using one of the options below, to notify us that you are having a hardship due to COVID-19. This allows us to review your situation and provide you with loan options, then get you started on the home loan assistance plan that’s right for you.

Here’s how you can contact us:

  1. Mobile or Internet Banking
    1. Log into your account.
    2. Select your mortgage loan.
    3. Click on Manage Mortgage.
    4. Select Secure Messaging.
    5. In the subject line, enter COVID-19 Hardship Request.
    6. Complete the requested information.
    7. Click Submit.
  2. Log into Nusenda’s Mortgage Loan Servicing Portal
    2. Register and complete the information on each screen.
    3. This process takes about 15 minutes.
  3. Contact the Loss Mitigation Department to discuss your financial hardship and payment options at 866-397-5370.

If you have already sent a secured message, contacted us through the loan servicing portal, or spoken to someone in the Loss Mitigation Department, but have additional questions, please contact Mortgage Member Service at 877-827-0554.

We are working hard to assist our members as soon as possible. Due to an extraordinarily high volume of requests, response times are currently taking 10–14 calendar days.

Thank you for your patience as we navigate through this challenging time.

Explore Your Mortgage Options

Whether you want to finance your first home or finally purchase the home of your dreams, a Nusenda Credit Union mortgage specialist can help take you there. Explore all of the mortgage options available to you and feel good knowing you’re increasing your participation in a community-focused organization that cares about your financial future.

To get pre-approved any time, day or night, before you start house hunting, apply online now, or you can call 505-855-5950 (800-347-2838 outside the Albuquerque area), or visit a branch near you.

Fixed-rate Mortgages >

Choose the reliability and stability of a fixed-rate mortgage, available in 10-, 15-, 20-, 25-, and 30-year terms. Learn more

ARM Mortgages >

Increase your purchasing power while keeping your monthly payments low with our Adjustable Rate Mortgages (ARM). Learn more

FHA Mortgages >

If you’re a first-time home buyer looking for a low down payment option, a Federal Housing Administration (FHA) mortgage may be your best option. Learn more

VA Loans >

In appreciation for our veterans and service members, Nusenda Credit Union offers 100% financing options and low fees through our Veterans Administration mortgages. Learn more

Jumbo Mortgages >

For large home financing, big purchasing power, and low monthly payments, our jumbo mortgages may be your answer. Learn more

Mortgage Benefits

Overview Mid page

Mortgage Resource Center

Find everything you need to know about getting a mortgage in our Mortgage Resource Center. From helpful tools and information on home loan programs and current rates and fees, to application details and rate calculators, you’ll find answers to virtually any question you have about the mortgage process.

Mortgage Workshops

Attend our complimentary mortgage workshops and get practical information and personal, hands-on assistance as you take steps toward purchasing a home. To learn about the next workshops being offered in your area, visit the Member Benefits page.

The Power of WE®

As a member of Nusenda Credit Union, you have access to competitive mortgage rates, local service, and fast underwriting. Your mortgage also increases your ability to earn rewards in our Earn Your Return program.

Rate Tracker

Get current rate information sent to you so you can apply for your mortgage at the right time. Sign up for Rate Tracker to receive interest rate information on a regular basis, or request to be notified when rates reach your preferred level.

Mortgage Calculators

Compare different types of mortgages, payment options, terms and more with our helpful Mortgage Calculators.

Mortgage Lower

Rewarding those we serve.

Nusenda Credit Union. The Power of WE®.

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