Enhanced Login Security (Internet Banking) FAQS
Q. Why am I being directed to the Login Security screen?
Your credit union does not recognize this computer as an authorized computer, so there is a need to further verify your identity. This helps to ensure that you are not an unauthorized person accessing information.
Q. What is an Access Code?
An access code is an extra security measure designed to prevent anyone other than yourself from accessing your account. The access code is valid for 15 minutes or one use. This is not your password.
Q. I requested a code but nothing seems to be happening.
After you click on the "Send to XXX" link, a pop-up window will appear. If you do not see this window, please check your browser settings to ensure that your pop-up blocker is not enabled. Pop-ups must be allowed to obtain your one time access code.
Q. I did not receive my Access Code; what do I do?
: If you do not get the access code within 2 minutes, please check your spam and/or junk folder to see if it was sent there instead. Email will be sent from firstname.lastname@example.org. The access code is located on the last line of the email.
: The automated voice will identify itself as Nusenda Credit Union and will direct you to press the pound "#"; key to receive your access code.
: Sometimes cellphone carriers block the short code, which would prevent you from receiving your access code. To verify if your phone has a block, please text "help" to "44833." If that is unsuccessful, contact your cell phone provider to inquire about a block against short code 44833.
For more information on Enhanced Login Security,
please email email@example.com
or visit one of your credit union's branch locations