Internet Banking Enhanced Login Security FAQs

Why am I being directed to the Login Security screen?

Your credit union does not recognize your device as an authorized device, so there is a need to further verify your identity. This helps ensure that you are authorized to access your account information.

What is a Secure Access Code?

A secure access code is an automatically generated six-digit number that will be sent to your preferred delivery method. Secure access codes are an extra security measure designed to prevent anyone except you from accessing your account. The access code is valid for five minutes or one use. This is not your password.

I did not receive my Secure Access Code; what should I do?

Here are a few helpful tips based on the delivery method you selected.

Email: If you do not receive the secure access code email within two minutes, please check your spam and/or junk folder to see if it was filtered there instead. The email will be sent from [email protected].

Voice Call: The automated voice recording will identify itself as "your financial institution" and will direct you to press 1 key to receive your access code.

Text: Sometimes cellphone carriers block the short code, which would prevent you from receiving your secure access code. To verify if your phone has a block, please text help to 86434. If that is unsuccessful, contact your cell phone provider to inquire about a block against short code 226563 and 86434.