iPad, iPhone, Android, and Amazon Fire Mobile Apps FAQs

Q. What is the Nusenda Credit Union Mobile Banking App?

A. The Nusenda Credit Union Mobile Banking App is a service that enables you to access your account information, transfer funds, and pay your bills (for eligible customers) from an iPad or smartphone with Internet access from either a WIFI source or the 3G/EDGE networks. The app is currently available for Android, iPhone, iPod Touch, iPad, or Amazon Fire.

Q. How does the Nusenda Credit Union Mobile App work?

A. First you must download the Mobile App from the iTunes App Store or Android Market. You can do this either from your mobile phone or computer. If you do access the app from your computer, it will install on your mobile phone or iPad the next time it is plugged in to the computer.

Once you download the app, you log in with the same Login ID and password that you use for Internet Banking. No separate or different registration is required. Once logged in, you can:

  • Access your accounts – view account balances and account history.
  • Pay bills (for eligible users) – register for the bill payment feature and set up your payees/billers on a computer before paying bills through mobile banking.
  • Make transfers – you can transfer between your accounts, transfer to your accounts at other financial institutions, or make a Member to Member transfer.
  • Make deposits – make deposits whenever and wherever you want.
  • Find an ATM/Branch – locate the ATM or branch nearest your location.
  • Contact us – contact us quickly right from the app.

Q. Is Nusenda Credit Union Mobile App currently available to all users?

A. The Nusenda Credit Union Mobile App is currently available to all online banking users who own an Android, iPhone, iPad, iPod Touch, or iPod device with access to 3G/EDGE or WIFI.

Q. Is it safe to bank using the Nusenda Credit Union Mobile App service?

A. Yes. To protect your privacy, you are required to authenticate yourself on each individual mobile device using the same information from Internet Banking. All communication between your mobile device and the mobile banking server is encrypted. In addition, your password and account information are never stored on the mobile device.

Q. Do you have Touch ID for the Mobile Banking App?

Yes. We offer Touch ID  for Apple devices. After successfully logging in, you may want to use Touch ID  on your mobile device to avoid having to type in your Login ID and Password in the future.

To use Touch ID  you will need the following:

  • Device: iPhone 5s, 6, 6 Plus, iPad Air 2, iPad mini 3, or newer
  • Software: iOS version 8 or newer

If you meet the device requirements, the option to use Touch ID  can be enabled directly from the Mobile Banking App login screen, or by logging in and tapping Menu, then My Profile, then Security Preferences then tapping On for Touch ID.  Follow the onscreen instructions to enable.

Q. Do you have Fingerprint for the Mobile Banking App?

A. Yes. We offer Fingerprint  for Android devices. You may want to use Fingerprint  on your mobile device to avoid having to type in your Login ID and Password in the future.

To use Fingerprint  on your Android device, you will need the following:

  • Device: Google Pixel, Nexus 7, Galaxy 7 line of phones
  • Software: Android M (Marshmallow)

If you meet the device requirements, the option to use Fingerprint  can be enabled from the Mobile Banking App login screen or by tapping Menu, then My Profile, then Security Preferences then tapping On for Fingerprint.  Follow the onscreen instructions to enable.

Q. How many transactions can I see on my phone at a time?

A. When you select an account name on the Accounts tab, the last 30 days of transactions will be displayed. Scroll down to see all of your transactions.

Q. What different kinds of funds transfers are available?

A. On the Move Money tab, you can enter an immediate transfer between your accounts (Account Transfer). You can also make no-fee Funds Transfers or Member to Member transfers. 

Q. How do I make a payment using my phone?

A. First, select Bill Payer from the menu. Next, select a payee name from the list or grid; enter the amount of the payment and the date to send/deliver the payment. Select the Send Payment button. A confirmation message is then displayed, select Close to continue.

Q. Can I see pending payments?

A. Yes, just select Advanced and then Visit Full Bill Payer from the drop-down menu to see a list of pending payments.

Q. Can I remove a pending payment?

A. Yes, you can remove a pending payment. To remove a pending payment, go to Advanced and then Visit Full Bill Payer from the drop-down menu. This will take you to the full site on your mobile device and you can click the scheduled payment in the side panel and select Cancel Payment.

Q. Can I see completed payments on my phone?

A. Yes. From the payee list, you can see the last payment associated with each payee.

Q. How do I log out?

A. When you're ready to log out, select the Log Off button at the bottom of the screen. This will return you to the Login screen.

Q. Is a password needed for the Mobile App?

A. Yes. From your mobile device, you will need to log in to the Nusenda Credit Union Mobile App. This is the same as you would for Internet Banking, using the same login information you do for Internet Banking. No separate mobile app sign-up is required.

Q. Is help available through my mobile device?

A. Click the Contact Us tab to find our support phone number, 505-889-7755 (800-347-2838 outside the Albuquerque area) and Branch and ATM locations. For help regarding your mobile device and/or wireless Internet connectivity, contact your wireless provider.

Q. What does the 'Remember Me’ button do?

A. Selecting the Remember Me button gives the application permission to save your username so that you do not have to enter it each time you attempt to log in. This information is masked and stored securely to keep your information safe.

Q. My session timed out pretty quickly; can I change the timeout value?

A. Ten minutes is the only timeout option. For your security and protection, when there has been no account activity for ten minutes, the session ends and the login page displays with a Session Expired message.

Q. Now that you’ve changed your name, what is the Mobile Banking app called?

A. The updated mobile apps will be named “Nusenda Credit Union - Mobile Banking” in iTunes and Google Play. The app icon has the green Nusenda symbol with a white background.

Q. How do I update my app?

A. After an app update is available, it will update in one of the following ways depending on your device settings:

  1. Auto-update: if you have set your phone to auto-update, then the application will automatically update when it becomes available in the app stores.
  2. Manual Update: if you have auto-update turned off, your app will not be automatically updated. It will only update if you manually update it or if you uninstall and reinstall the application.
  3. If you never update your app, the old version of the mobile app will continue to work. When an operating system update renders the app inoperable, or a device is no longer supported, you will be unable to continue using the older version of the app.
Q. Where is the menu located in my Android Mobile Banking app?

A. If you have the Android app, your menu will display on the left side of your screen after the upgrade. This change offers improved navigation with additional options offered on the home screen.

Q. Why is there a blurry image on my device when I try to use Mobile Deposit the first time after updating the Mobile Banking App?

A. The first time you sign in after updating your app you will see the following directions regarding mobile deposit:

Place the check on a contrasting background Avoid shadows, Tap the screen to take a picture Just tap the “X” in the upper right hand corner of your screen to acknowledge the directions and proceed with your deposit. These instructions will not appear after you acknowledge them the first time.


Q. Which Amazon Fire devices let me use the Mobile Banking app?

A. You can download and use the Mobile Banking App if you have one of the following Amazon devices: Kindle Fire HD 8.9 WAN, Kindle Fire HDX WAN, Kindle Fire HDX 8.9 WAN, Fire HDX 8.9 WAN, and Fire Phone.

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