Nusenda Credit Union is pleased to offer members a more streamlined and intuitive way to bank. The upgraded service provides enhancements to improve your bill paying experience.

The overall look and feel of Bill Payer have evolved to provide members with a more user-friendly experience. More updates include:

• Navigation changes from the Bill Payer home page
• Clearer organization with distinct tabs in Scheduled Transactions and Transaction History to improve clarity
• You can now click directly on a transaction to open a new screen to edit payment details
• All billers are now handled through a single, consistent interface
• Alerts and biller management is now managed in Settings
• Group filters now have a dedicated section in Settings
• Tips and insights have been removed

No, the way you use this service will not fundamentally change. What’s new are improvements to navigation, enhanced features, and a more intuitive user-experience to make paying bills easier and more efficient.

Nusenda Credit Union has transferred the following Bill Payer data:

• Payees/billers – all payees/billers with payments made within the last year. The status has been changed to “Active,” but you may delete the biller as needed.
• Pending payments – all pending payments.

Nusenda can deliver electronic bills from some merchants directly within your Bill Payer experience. To do this, you need to provide your login credentials with that biller and follow the authentication steps. eBills will allow you to view your bills from within Bill Payer and set up auto payment schedules based on the amount and due date of the bill.

Yes. Your Bill Payer information will remain the same.

Delivery method options are by electronic payment or paper checks, and the merchant drives the preference on how the payment can be delivered. Electronic payments will be delivered on the next business day.

Check payments follow standard check processing, and the funds are deducted from your account when the biller processes the check.  This means you don’t have to request a refund if the check is lost in the mail.

The biller’s address isn’t required for electronic payments, so this information isn’t displayed.

Secure Message: You can send a Secure Message for any questions regarding your membership, particularly communications that require your member or account information. You'll find the option to send a secure message within Mobile and Internet Banking by clicking on Contact Us, then selecting My Messages. If you contact us via My Messages, we will assign your message to a representative and reply by the following business day.

Secure Chat: You can also contact us via Secure Chat. Secure Chat in Mobile and Internet Banking is an additional way to contact us when you need your financial questions answered in real-time. Secure Chat service is available Monday - Friday, 8 a.m. - 5 p.m., and Saturday, 9 a.m. 2 p.m. MT. Chat service is not available on Sunday.

Phone: To reach us by phone, please call 505-889-7755 (800-347-2838 outside the Albuquerque area) Monday through Friday from 7:30 a.m. to 6 p.m., or Saturday from 8 a.m. to 3 p.m.

If Bill Payer cannot validate the biller based on the biller name, account number, zip code and/or the full USPS address, the payment will be sent via check to ensure the payment is made.

Please re-enter the biller information from your most recent statement, including the remittance address. This will cause the system to re-validate the biller information to determine if the payment can be processed electronically.

This occurs when a biller has incorrect data, so they are placed in an On Hold status until it can be corrected. You will be alerted to update the biller information to allow for the successful delivery of payments.

Electronic payments are not sent unless the funds are available in the checking account at the time of payment processing. This means that if there are Insufficient Funds the account will not be debited and the payment will not be sent.

You will need to resubmit your payment(s) once the funds are available.

When a bill payment deliver date falls on a holiday or weekend, the send date will be adjusted to the earliest business day to ensure the bill payment will arrive on time.

Yes. When setting up a biller, a default memo can be added to be used for all payments to that biller. If you have a default memo for the biller, it will prepopulate in the memo field on the payment card. If a default memo is not set for a biller, a memo can be added for each single payment.

Yes, to change the default memo, you will need to make the change in the Manage/Update Biller page.

You will see a confirmation pop-up if a memo is set for the payment.

1. Log into Mobile or Internet Banking
2. Click on Bill Payer from the menu
3. Click on the History Tab
4. Click on the payment under Transaction History to expand the panel
5. Choose Proof of Payment  for a PDF or Export for a .csv file

You can get a copy of a cleared Bill Payer check from your checking account history.

1. Login into Internet Banking
2. Click on the checking account to load account history
3. Locate the cleared Bill Payer check (Share Draft – 5000**)
4. Click on the Share Draft to expand the panel and view the check image
5. Click on Option, then Print.

Currently, Bill Payer does not support hiding a biller. This feedback has been submitted and will be considered for future Bill Payer updates. If a biller is no longer in use, they can be removed. 

If you wish to see only certain billers, Groups can be utilized to filter based on your preference.

Creating a group:

1. From Pay Bills click on Settings to create a Group
2. Click Manage Group Filters
3. Click Create Group to create a new Group
4. Enter the name of the Group
5. Select the Billers you want added to the Group
6. Click Save 

   Note: There is no limit to the number of Groups you can create

Electronic payments will be delivered within 1 business day, and check payments should be delivered within 5 business days.