Fraud prevention and cyber security tips

Avoid falling victim to online scams and fraud by watching out for these common warning signs. If you think your Nusenda Credit Union account information is compromised, call us immediately at 505-889-7755 (800-347-2838 outside the Albuquerque area). To report an online scam, visit IC3.gov.

Protect yourself against online fraud

Cyber and financial attacks are growing in numbers and sophistication, but knowledge and awareness can help you safeguard your finances and personal information. Watch the video below as Nusenda's Cyber Security Analyst, Nicole, explains what social engineering is and how to avoid these attacks.

Here are some key things to remember:

  • Adding a Trusted Contact Person can help protect you against fraud and financial exploitation.
  • Be aware of common online scams. Your financial institution will never ask you to provide confidential information (access PINS, debit or credit card details) in emails or text messages.
  • Scam emails, texts, and calls are often written to pressure you to respond. If you receive an urgent message like this, delete it and contact us directly.
  • Avoid opening attachments in unexpected emails.
  • Avoid using the same password across multiple accounts.
  • Never share your user name and password information.
  • Do not use account numbers, your Social Security number, or other account or personal information when creating account nicknames or other titles.
  • Take interactive, educational quizzes and watch videos about identity theft, phishing, spam, and online shopping scams at onguardonline.gov.

How to report fraud

Call Center

Report fraud on your accounts

Contact us immediately if your account is compromised.

Contact us

Received a suspicious or obviously malicious email?

Forward those emails to the Anti-Phishing Working Group.

Report suspected phishing attempt

Additional resources related to Elder Fraud & Abuse

Resources and support to help older victims of fraud restore their security and stability.

National Elder Fraud Hotline

Protect yourself against phishing

At the Anti-Phishing Working Group website, you can see a list of phishing scam emails and websites to help you identify phishing attempts and avoid being scammed. You can also report phishing incidents there.

Remember that reputable financial institutions and service organizations never ask for any personal credit card or financial information via email, nor do they provide links within emails asking you to do so. Do not respond to these emails or give out any personal information.

Additional fraud prevention tips

Common Fraud Indicators When Sending Money
Common Check or Money Order Fraud Indicators
Protect Yourself Against Card Skimming
Protect Yourself Against Computer Viruses

Protect yourself with Mobile and Internet Banking

  • Review your account balances and detailed transactions regularly (preferably daily) and immediately report any suspicious transactions to your financial institution.
  • Use our Debit Card Lock service to minimize the chances of unauthorized transactions without having to permanently close your card. It offers you peace of mind — lock your Nusenda ATM or debit card if it is misplaced; turn it back on when it’s found and back safe in your wallet.
  • Do not use public Wi-Fi, or unsecured computers, to log into Mobile or Internet Banking.
  • Create a strong password with at least eight characters, including a combination of mixed-case letters, numbers, and special characters. And change your password frequently.
  • Use mobile alerts to your advantage by regularly reviewing them.
  • Never leave a computer or mobile device unattended while using Mobile or Internet Banking.
  • Don't conduct online banking transactions while multiple browsers are open on your computer.
  • Whenever possible, update your browser to the latest version. Unsure which browser you're using? Verify your browser version.

Strengthen your security by adding a Trusted Contact Person

A Trusted Contact Person is someone you can authorize us to contact if we cannot get in touch with you directly. They can give you even more protection from fraud by providing our team with someone to alert in case of suspicious activity such as identity theft, scams, or other illicit activity. Your Trusted Contact Person can help verify contact information, validate a new guardian, trustee, or Power of Attorney, perform a wellness check, or answer non-confidential inquiries about your account. This additional layer of protection can help safeguard against identity theft, fraud, scams, and other illicit activity while providing an additional communication resource during critical situations, giving you greater peace of mind.

 

We will reach out to Trusted Contact Persons in scenarios such as:

  • We have a reasonable belief that the member is being exploited
  • A member is not responding to phone calls or other attempts at contact
  • We do not have valid contact information for the member
  • The member has not responded to attempts at contact, perhaps due to travel or hospitalization

 

What Trusted Contact Persons cannot do:

  • They cannot receive any control over the member’s account. They will have no access to account details, cannot conduct transactions, and will not be informed of the confidential specifics of the situation.
  • They have no legal authority to act on the member’s behalf or manage their accounts.

A Trusted Contact Person may be added to your new or existing account by giving us a call or by visiting your local branch. Up to two people 18 years of age or older may be added as Trusted Contact Persons, and they should only be people who you believe are well-positioned to understand your current circumstances and act in your best interest. They should not be someone already on the account or with Power of Attorney. Trusted Contact Persons can be removed at any time.

If you would like to learn more, our Trusted Contact Program FAQs can be viewed here.

Report Fraud, Identity Theft, or Other Account Security Concerns

If you think your personal financial information has been compromised, contact us immediately at 505-889-7755 (or 800-347-2838 outside the Albuquerque area) or visit any branch location.