Identity Theft: A Survivor’s Guide

Sep 30, 2020 ​

Identity Theft: A Survivor’s Guide


Identity theft is a crime with many faces: from the thief who your skims your card info at the ATM, to the hacker who assumes your persona and opens accounts in your name. Unfortunately, rectifying identity theft damage can be like untangling a wet knot. You can do it – but it will require patience and perseverance.


To start, commit yourself to becoming and remaining organized. Since you will probably be communicating with a lot of people, you will need to keep track of who said what, and when. Keep copies of all letters and maintain a verbal correspondence log. File paperwork right away and store everything in a safe and accessible place.


Step One: Creditors and Financial Institutions
If accounts have been used or opened illegally, contact your creditors immediately. Ask for fraudulent transaction documentation as you may need it to file a police report. Add “non-guessable” passwords to replacement cards and all existing accounts.


If a collection agency attempts to collect on a fraudulent account, explain (in writing) that you are a victim of identity theft and not responsible for the debt. Ask that they confirm in writing that you do not owe the balance and that the account has been closed.


For checking account fraud, contact your financial institution to place stop payments on any outstanding checks that you did not write or debit card and credit card transactions you did not make. Report the crime to check reporting agencies. It is also a wise idea to cancel your checking and savings accounts and obtain new account numbers and passwords. Monitor all future account statements carefully for evidence of new fraud.


Step Two: Legal and Government Agencies

Report the crime and file a report with either your local police or sheriff’s department or the police where the identity theft took place. Request a copy of the report and keep the phone number of your investigator handy.


Create an Identity Theft Report with the Federal Trade Commission (FTC), which is the combination of the Identity Theft Affidavit, also filed with the FTC, and the police report. For additional documentation you may also pursue a Consumer Financial Protection Bureau investigation.


Notify your local postal inspector if someone else has used your address. If your social security number has been fraudulently used, alert the social security administration.


Step Three: Credit Reporting Bureaus
The most arduous task in this process may be ensuring that your credit report lists only factual information. To know what is being reported, you will need to obtain a credit report from each of the three major credit bureaus (if you are married, your spouse should also check their report).


Even if the fraudulent information hasn’t yet appeared on your credit reports, be proactive and report the crime now. Contact one of the bureau’s fraud departments and request that an extended fraud alert be entered on your file for seven years instead of the normal 90-180 days. Confirm that the bureau you filed the fraud alert with will contact the other two bureaus for you and have them place the fraud alerts.


Write a victim’s report – a brief statement describing the details of the crime – and send it to the bureaus to be added to your credit report. The first credit reports with the fraud alert are free and will be sent to you automatically. After that, check your credit report every three months to ensure accuracy.


Healing the wounds of identity theft will take time and work. However, the sooner and more aggressively you deal with the problem, the faster you will see results.


Nusenda Credit Union cares about your financial safety and security. If you suspect anything unusual or that you are a victim of identity theft, call us immediately at 889-7755 (800-347-2838 outside the Albuquerque area).


If you get a call, email, or text claiming to be from Nusenda Credit Union seeking account information or log in credentials, it is not from Nusenda and is fraudulent. Do not provide any personal or account information – please contact us immediately.


Also, ensure that Nusenda can alert you immediately regarding your Mobile and Internet Banking accounts by logging in, selecting My Profile, the selecting Alerts from the drop-down. Click on Security Alerts, then Edit Delivery to confirm that your account alert information is up-to-date or edit as needed, then Save. This is one way you can be alerted if someone has attempted to access your Mobile or Internet Banking accounts by claiming forgot password or forgot login ID.  


You can also visit our Account Security page for important security tips and additional information on how Nusenda Credit Union protects its members from fraud and identity theft.


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