How we protect your financial information

Nusenda Credit Union has policies and procedures in place to protect your card, personal, and transaction data. In extreme cases, we may block or close your account for your financial safety.

  • We protect your data through multiple layers of security, above mandated state or federal regulations. In addition, external examiners evaluate the security of our systems and identify new and better ways to protect your data.
  • We constantly monitor your credit card and Visa® debit card accounts and flag suspicious activity. When necessary, you will be contacted to verify the purchasing information.
  • Although we hope that your credit card or Visa debit card data is never compromised, fraud losses on those accounts that are due to fraudulent activity are protected by Visa's Zero Liability Policies.

Expanded fraud prevention

Prevented more than $7.3 million in cyber and other kinds of fraud to members in 2022.

Account features that help fight fraud

Debit Card Lock

You can easily lock or unlock your card to reduce the chances of unauthorized transactions to your account. No more hassles having to cancel your card, change your account number, or reset automatic payments.

Learn how to lock your card

Access your account with fingerprint or facial recognition

Accessing your account is even easier with Touch ID and Face ID for Apple devices and Fingerprint for Android devices. These features can easily be enabled directly from the Mobile Banking App.

Discover more Mobile and Internet banking features

Call Center

Get real help from real people

If you think your account has been compromised, call us immediately. We’ll help you submit a claim and guide you through the process to set things right. Need help on-the-go? Our Nusenda Chatbot and Live Chat features available in Mobile and Internet Banking offer additional ways to contact us when you need your financial questions answered.

To report a lost or stolen debit card, or to dispute a transaction, call 505-889-7755 (or 800-347-2838 outside the Albuquerque area) or visit any branch location.

Trusted Contact

Add a Trusted Contact Person to help protect your account

Establishing a Trusted Contact Person on your account can serve as an additiona safeguard against potential fraud by desginating someone we can contact if we are unable to reach you regarding your account. A Trusted Contact Person (added to a new or existing account) provides an extra later of protection against financial attacks like identity theft, online fraud, or other illicit activity. If we are unable to reach you, your Trusted Contact Person(s) can help verify contact information, perform a wellness check, or assist with non-confidential inquries regarding the account.

More details can be found on our Fraud Prevention page

CreditScore

Take control of your credit

Stay on top of your credit score, receive alerts when anything changes, and find ways to improve your credit score. Reviewing your credit report regularly can help you catch signs of identity theft or incorrect information.