Fraud Prevention & Security Tips

Avoid falling victim to online scams and fraud by watching out for these common warning signs. If you think your Nusenda Credit Union account information is compromised, call us immediately at 505-889-7755 (800-347-2838 outside the Albuquerque area). To report an online scam, visit IC3.gov.

Protect Yourself Against Online Fraud

Be aware of common online scams. Your financial institution will never ask you to provide confidential information (access PINS, debit or credit card details) in emails or text messages.
Scam emails, texts, and calls are often written to pressure you to respond. If you receive an urgent message like this, delete it and contact us directly.
Avoid opening attachments in unexpected emails.
Avoid using the same password across multiple accounts.
Never share your user name and password information.
Do not use account numbers, your Social Security number, or other account or personal information when creating account nicknames or other titles.
Take interactive, educational quizzes and watch videos about identity theft, phishing, spam, and online shopping scams at onguardonline.gov.

Protect Yourself with Mobile and Internet Banking

Review your account balances and detailed transactions regularly (preferably daily) and immediately report any suspicious transactions to your financial institution.
Use our Debit Card Lock service to minimize the chances of unauthorized transactions without having to permanently close your card. It offers you peace of mind — lock your Nusenda ATM or debit card if it is misplaced; turn it back on when it’s found and back safe in your wallet.
Do not use public Wi-Fi, or unsecured computers, to log into Mobile or Internet Banking.
Create a strong password with at least eight characters, including a combination of mixed-case letters, numbers, and special characters. And change your password frequently.
Use mobile alerts to your advantage by regularly reviewing them.
Never leave a computer or mobile device unattended while using Mobile or Internet Banking.
Don't conduct online banking transactions while multiple browsers are open on your computer.
Whenever possible, update your browser to the latest version. Unsure which browser you're using? Verify your browser version.

Protect Yourself Against Phishing

At the Anti-Phishing Working Group website, you can see a list of phishing scam emails and websites to help you identify phishing attempts and avoid being scammed. You can also report phishing incidents there.

Remember that reputable financial institutions and service organizations never ask for any personal credit card or financial information via email, nor do they provide links within emails asking you to do so. Do not respond to these emails or give out any personal information.

Report Fraud, Identity Theft, or Other Account Security Concerns

If you think your personal financial information has been compromised, contact us immediately at 505-889-7755 (or 800-347-2838 outside the Albuquerque area) or visit any branch location.