Fraud prevention and cyber security tips

Avoid falling victim to online scams and fraud by watching out for these common warning signs. If you think your Nusenda Credit Union account information is compromised, call us immediately at 505-889-7755 (800-347-2838 outside the Albuquerque area). To report an online scam, visit

Protect yourself against online fraud

Cyber and financial attacks are growing in numbers and sophistication, but knowledge and awareness can help you safeguard your finances and personal information. Watch the video below as Nusenda's Cyber Security Analyst, Nicole, explains what social engineering is and how to avoid these attacks.

Here are some key things to remember:

  • Be aware of common online scams. Your financial institution will never ask you to provide confidential information (access PINS, debit or credit card details) in emails or text messages.
  • Scam emails, texts, and calls are often written to pressure you to respond. If you receive an urgent message like this, delete it and contact us directly.
  • Avoid opening attachments in unexpected emails.
  • Avoid using the same password across multiple accounts.
  • Never share your user name and password information.
  • Do not use account numbers, your Social Security number, or other account or personal information when creating account nicknames or other titles.
  • Take interactive, educational quizzes and watch videos about identity theft, phishing, spam, and online shopping scams at

How to report fraud

Call Center

Report fraud on your accounts

Contact us immediately if your account is compromised.

Contact us

Received a suspicious or obviously malicious email?

Forward those emails to the Anti-Phishing Working Group.

Report suspected phishing attempt

Additional resources related to Elder Fraud & Abuse

Resources and support to help older victims of fraud restore their security and stability.

National Elder Fraud Hotline

Protect yourself against phishing

At the Anti-Phishing Working Group website, you can see a list of phishing scam emails and websites to help you identify phishing attempts and avoid being scammed. You can also report phishing incidents there.

Remember that reputable financial institutions and service organizations never ask for any personal credit card or financial information via email, nor do they provide links within emails asking you to do so. Do not respond to these emails or give out any personal information.

Additional fraud prevention tips

Common Fraud Indicators When Sending Money
Common Check or Money Order Fraud Indicators
Protect Yourself Against Card Skimming
Protect Yourself Against Computer Viruses

Protect yourself with Mobile and Internet Banking

  • Review your account balances and detailed transactions regularly (preferably daily) and immediately report any suspicious transactions to your financial institution.
  • Use our Debit Card Lock service to minimize the chances of unauthorized transactions without having to permanently close your card. It offers you peace of mind — lock your Nusenda ATM or debit card if it is misplaced; turn it back on when it’s found and back safe in your wallet.
  • Do not use public Wi-Fi, or unsecured computers, to log into Mobile or Internet Banking.
  • Create a strong password with at least eight characters, including a combination of mixed-case letters, numbers, and special characters. And change your password frequently.
  • Use mobile alerts to your advantage by regularly reviewing them.
  • Never leave a computer or mobile device unattended while using Mobile or Internet Banking.
  • Don't conduct online banking transactions while multiple browsers are open on your computer.
  • Whenever possible, update your browser to the latest version. Unsure which browser you're using? Verify your browser version.

Report Fraud, Identity Theft, or Other Account Security Concerns

If you think your personal financial information has been compromised, contact us immediately at 505-889-7755 (or 800-347-2838 outside the Albuquerque area) or visit any branch location.