Keeping Yourself Safe from Coronavirus Scammers — 3/24/20

While everyone is focusing on social distancing and the spread of the coronavirus, scammers are taking advantage of the situation to steal personal and financial information. The FBI is reporting an uptick in the number of fraud schemes and emails related to the COVID-19 pandemic. Staying informed helps you protect yourself; here are some helpful tips for keeping yourself safe from scammers.


Coronavirus Update — 3/23/20

See how Nusenda is dedicated in supporting existing community resources to fight COVID-19.

 

Important Information Regarding Our Branches — 3/19/20

We understand that the coronavirus (COVID-19) is impacting our daily lives in unexpected ways. Please be assured that your team at Nusenda Credit Union has a comprehensive plan in place to provide uninterrupted access to your funds now, and in the event the coronavirus progresses. In alignment with the New Mexico Governor Michelle Lujan Grisham’s COVID-19 business directives, we have decided to close all branch lobbies beginning March 20; however, we will be extending our service hours at our drive-ups, call center, and phone appointments with Financial Consultants.


Stay Connected to Your Credit Union


Our drive-up services in Albuquerque, Santa Fe, Taos, and Los Lunas will be extended from 8 a.m. – 7 p.m. Monday through Friday and 8 a.m. – 4 p.m. on Saturdays.


View Nusenda's branch locations.


Financial consultants will be available by phone:


  • Albuquerque, Rio Rancho, Santa Fe, and Los Lunas will be available by phone 8 a.m. – 7 p.m. Monday through Friday and from 8 a.m. – 4 p.m. on Saturdays. 
  • Taos and Socorro Financial Consultants will be available by phone from 9 a.m. to 5 p.m. Monday through Thursday and from 9 a.m. – 6 p.m. on Friday.

Make an Appointment


Our call center will be available from 7:30 a.m. to 7 p.m. Monday through Friday and from 8 a.m. to 4 p.m. on Saturdays.


You have many secure, convenient ways to access your accounts without visiting a branch. Take advantage of our Mobile and Internet Banking services, where you have access 24/7 to transfer money, pay bills, and deposit checks with Mobile Deposit. ATMs are also available anytime.


How we are helping those financially impacted

  • Waived fees for using non-CU Anytime ATMs (ATM provider may still charge a fee)
  • Skip-a-payment for credit cards – Look at your upcoming April statement for details
  • Payment deferrals on auto, personal, and equity loans – contact us for payment relief
  • Member Assistance Loans – members who qualify can take out a temporary 0% relief loan. Some restrictions apply, contact us for more information.
  • Help with your mortgage – contact our team at 877-827-0554, and we’ll work with you one-on-one to find a solution.

Nusenda Credit Union remains focused as ever on serving your financial needs. We look forward to being of service to you during this challenging time.

Coronavirus Update — 3/16/20

Please be aware that your Credit Union has been notified of a possible COVID-19 (coronavirus) exposure that took place at our branches in Taos, South Eubank, and Juan Tabo. In an abundance of caution, we are temporarily closing these branches (the Taos drive-up will maintain normal business hours) for a deep cleaning. We are following CDC and the Department of Health’s guidelines and asking the staff to self-quarantine for 14 days. We will notify you as each of these branches re-open.



An Important Message from Your Credit Union

At Nusenda Credit Union, the health and well-being of our members, our employees, and the communities we serve is our top priority. With the news of New Mexico residents having tested positive for the coronavirus (COVID-19) and the directives from state authorities, Nusenda is taking steps to ensure members and employees remain as safe as possible. With that in mind, I would like to share with you how Nusenda is responding to the situation.


We will continue to follow the guidance recommended by the Centers for Disease Control and Prevention (CDC) and the New Mexico Department of Health (DOH). We are working to create a safe environment in our branches by offering sanitizing wipes and hand gel for your convenience. You may notice fewer handshakes in the branches and tellers wearing gloves when handling cash. We are cleaning our branches more frequently both during and after business hours. We have suspended all work-related travel and have instituted a framework requiring employees to self-quarantine if they have traveled to a high-risk area or are exposed to anyone with symptoms; these employees will not be negatively impacted financially.


Nusenda offers many secure, convenient ways to access your accounts without visiting a branch. We are encouraging you to take advantage of our Mobile and Internet Banking services, where you have 24/7 access to transfer money, pay bills, and deposit checks using Mobile Deposit. ATMs are also available anytime. In addition, with recent school and business closures, we understand you may be financially impacted. We are here to help — our Financial Consultants and Call Center representatives can share our unique programs designed to support our members during times like these.


With the announcement of the University of New Mexico expanding spring break by three weeks, we will be closing our Lobo Landing Branch on their campus. To support employees with dependent children, we are investigating ways to allow staff to take leave while their children are unexpectedly out of school. Should any branch operating hours be affected by this decision, we will notify you through social media (Twitter, Facebook) and on this page.


We are encouraging our members to follow best practices outlined by the CDC and DOH:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Wash or sanitize your hands often.
  • Stay home if you are sick and avoid those who are at high risk (elderly, immune compromised).
  • If you have any symptoms of the virus or have traveled to a high-risk area please take advantage of our many convenient mobile and internet banking channels. Our Call Center at 505-889-7755 (800-347-2838 outside of the Albuquerque area) can help you perform many of the same transactions you would do in our branches.

Nusenda is striving to support you, our employees, and our communities through this time of crisis. Please visit this page and our social media channels (Twitter, Facebook) to receive the most timely information as your Credit Union responds to the unfolding events.


Thank you for your membership.


Joe Christian
President/CEO Nusenda Credit Union



Protecting You and Our Employees

State authorities have announced that the coronavirus has reached New Mexico. Protecting our members, employees, and the community during this season of increased flu activity and the public health situation related to the Coronavirus (COVID-19) is vitally important. Be reassured that your Credit Union is monitoring and following the Center for Disease Control (CDC), local, and state authorities’ guidelines to respond to this public health situation appropriately.


In an abundance of caution, we are asking our members and employees to educate themselves on the prevention of spreading germs and illnesses by following some basic practices:

  • Washing hands with soap and water regularly for at least 20 seconds
  • Using hand sanitizer, if soap and water are not available
  • Coughing or sneezing into your elbow (sleeve) or a tissue
  • Avoiding contact with people who are coughing or sneezing

We are working to create a safe environment in our branches by offering sanitizing wipes and hand gel for your convenience. You may notice fewer handshakes in the branches and tellers wearing gloves when handling cash.


We also want to remind you that you have convenient access to your accounts through mobile and internet banking. With mobile and internet banking, you can transfer money, pay bills, and deposit checks using Mobile Deposit.


We encourage you to follow the CDC’s recommendations for preventing the spread of infectious viruses including keeping up with vaccinations, washing your hands often, staying hydrated, and helping prevent the spread of illness. We also recommend washing your hands or using hand sanitizer before and after using an ATM or handling currency and coin. To learn more about the coronavirus and other illnesses, please visit the CDC website or the New Mexico Department of Health for the latest and most reliable information.


If you believe you are experiencing symptoms, please contact the coronavirus emergency hotline at 855-600-3453 before visiting a local health care center or primary care doctor. If the symptoms are severe, please call 911.


Please know that Nusenda Credit Union is taking this health alert seriously and will continue to monitor the current situation and follow recommendations. We will continue to keep you updated on this page and through social media.