Protecting our Community during COVID-19

At Nusenda Credit Union, the health and well-being of our members, our employees, and the communities we serve is our top priority. Nusenda is taking steps to ensure we all remain as safe as possible.

We’re Reopening Select Branch Lobbies on May 18

We are pleased to announce that beginning Monday, May 18, lobby service will resume at select branches located throughout Albuquerque and Rio Rancho, as well as locations in Taos, Santa Fe, Los Lunas, and Socorro. Branch lobbies in Albuquerque and Rio Rancho were strategically and intentionally selected to best serve our members across all parts of the metro area while still following the Centers for Disease Control and Prevention (CDC) and government officials’ executive orders regarding COVID-19.

For the safety of our members and employees, we will be opening our branch lobbies in phases during the coming weeks and months. Nusenda is operating in accordance with New Mexico Governor Michelle Lujan Grisham’s COVID-19 business directives.

Social distancing measures will be in place to help ensure our members and employees health and safety. Face coverings will be required to enter the branch lobbies. Please bring your mask with you. We will be limiting the total number of members allowed in each branch.

Safety Measures

Additional safety measures also include:

  • Each morning from 8 – 9 a.m. is dedicated to serving our vulnerable members, including members ages 60 years and older, and individuals with underlying health issues or disabilities.
  • A Nusenda team member will assist you with check-in outside of the branch lobby and provide you with additional information.
  • You will be asked to wait outside if the branch has reached maximum occupancy as defined by state authorities for retail businesses; line queues will reflect social distancing.
  • Social distancing reminders have been installed to provide guidance, both inside and outside our branches, to maintain the recommended, 6-foot minimum distance.
  • Incorporating one-way branch entrances and exits plus directional information provided throughout the lobby.
  • Plexiglass shields have been installed at teller stations where we will be serving members face-to-face.
  • We continue our stringent cleaning and sanitation practices to support the health and well-being of both our members and employees.
  • Coffee service is not available at this time.

Required Face Coverings

All employees and members are required to wear face coverings in accordance with CDC and local authorities’ recommended guidance for stopping the spread of COVID-19. Please note:

  • If you prefer not to wear a face covering, we will happily serve you at any drive-up location, by phone appointment, or through our Mobile or Internet Banking services.
  • Based on CDC guidance, a suitable face covering should be an item of cloth that fits snugly against the side of the face and is secured with ties or ear loops.
  • This requirement does not apply to very young children who are unable to maintain a face covering.
  • You may be asked to remove/lower your face covering for the purpose of identification when conducting some transactions.

Branch Access

Branches Now Offering Lobby Hours (Beginning May 18)
Branch Lobbies Temporarily Closed — Drive-Ups Available

Make an Appointment

We highly recommend that members use the Make an Appointment tool prior to visiting a branch. Members with prescheduled appointments will be seen at their scheduled time, even if there is a line.

Make a Phone Appointment

You can also make a phone appointment to speak with a Financial Consultant. Phone support is available from 7:30 a.m. to 6 p.m. Monday through Friday and from 8 a.m. to 3 p.m. on Saturdays.

Our Financial Consultants will call you at your appointment time.

Call Center

Contact us at 505-889-7755 (800-347-2838 outside the Albuquerque area) Monday through Friday from 7:30 a.m. to 6 p.m., or Saturday from 8 a.m. to 3 p.m.

Remember, Nusenda offers many secure, convenient ways to access your accounts without visiting a branch. We encourage you to take advantage of our Mobile and Internet Banking services, where you have 24/7 access to transfer money, pay bills, and deposit checks using Mobile Deposit. ATMs are also available anytime.

We appreciate your patience at this time as we strive to serve you, and work to protect you and our employees.

Cleaning and Sanitation Information

For the health and safety of all of our members and staff, we have increased our efforts and focus on keeping our branches clean and sanitized, with each branch designating an employee dedicated to this effort. Branch employees will be cleaning frequently touched surfaces more often, including doorknobs, teller windows, desktops, phones, handrails, Video/Interactive/Automated Teller Machines, and coin counters. Also, you may notice employees wearing gloves in order to lessen their exposure risk. In order to reduce the risk of transmission, we are no longer providing pen holders with pens available for members to share. Please let a branch employee know if you require a pen to complete your transaction; you’ll be able to take it home with you when your transactions are complete.

Reminder Before Visiting a Branch

Please do not visit a branch if you've experienced any of the following in the last 15 days, in accordance with the CDC:

  • You've had a fever, difficulty breathing, a cough or other cold symptoms.
  • You’ve had contact with anyone suspected of having or confirmed as having COVID-19.
  • You’ve traveled outside of New Mexico to anywhere with a travel advisory in place.

Keep Yourself Safe from Coronavirus Scammers

While everyone is focusing on social distancing and the spread of the coronavirus, scammers are taking advantage of the situation to steal personal and financial information. The FBI is reporting an uptick in the number of fraud schemes and emails related to the COVID-19 pandemic.

Staying informed helps you protect yourself; here are some helpful tips for keeping yourself safe from scammers.

Ongoing Updates

We encourage you to follow the CDC’s recommendations for preventing the spread of infectious viruses including keeping up with vaccinations, washing your hands often, staying hydrated, and helping prevent the spread of illness. We also recommend washing your hands or using hand sanitizer before and after using an ATM or handling currency and coin.

We will continue to follow the guidance recommended by the Centers for Disease Control and Prevention (CDC) and the New Mexico Department of Health (DOH). We will continue to keep you updated on this page and our social media channels (Twitter and Facebook).