Lobby and Drive-up Hours:
Monday-Thursday: 9 a.m. to 5 p.m.
Friday: 9 a.m. to 6 p.m.
Saturday: 9 a.m. to 1 p.m. (select branches)
Extended Video Teller Hours:
Monday-Friday: 8 a.m. to 6 p.m.
Saturday: 8 a.m. to 3 p.m.
Video Teller Locations:
Drive-up: Taos, St. Michaels's, Unser
Walk-up: Socorro, Kirtland, Rainforest
Call center Hours:
Monday-Friday: 7:30 a.m. to 6 p.m.
Saturday: 8 a.m. to 3 p.m.
Please do not enter the branch if you've experienced any of the following in the last 15 days, in accordance with the CDC:
- You've had a fever, difficulty breathing, a cough or other cold symptoms.
- You've had contact with anyone suspected of having or confirmed as having COVID-19.
- You've traveled outside of New Mexico to anywhere with a travel advisory in place.
- We're limiting the number of members inside the branch lobby. Please consider entering the branch alone, if possible.
- We've incorporated one-way branch entrances and exits, plus directional information throughout the lobby.
- Acrylic shields have been installed at teller stations and in financial consultant's offices where we are serving our members face-to-face.
- We continue our stringent cleaning and sanitation practices to support your health and well-being.
- All employees and members are required to wear face coverings in accordance with CDC. Please keep yours on throughout your visit.
COVID-19 Tracer Scam
If you’ve been in close contact with someone who tested positive for COVID-19, you may be contacted by a contact tracer or public health worker from the New Mexico Department of Health in an effort to slow the spread of the disease. However, it’s important to be aware of scammers who are pretending to be COVID-19 contact tracers.
The U.S. Department of Health and Human Services is alerting the public about these schemes, which include posing as a contact tracer and offering COVID-19 tests in exchange for personal information about bank account and healthcare insurance.
To defend yourself and your family against these scam attempts:
- Be suspicious of any unexpected calls or visitors offering COVID-19 tests or supplies.
- Do not respond to emails or text messages from unknown individuals. Ignore offers or advertisements for COVID-19 testing or treatments.
- Use a physician or trusted healthcare provider to assess your condition and approve any COVID-19 testing. Only visit a COVID-19 testing site either approved by your physician or being held by a legitimate provider (examples: a state agency, hospital, healthcare facility, or a workplace).
- Do your homework before donating to any COVID-19 related charity or fundraising drives
Remember, legitimate contact tracers will NEVER ask for your Medicare or healthcare account numbers or financial information; nor will they attempt to collect payment information. If you suspect COVID-19 healthcare fraud, report it online immediately, call the U.S. Department of Health and Human Services at 800-447-8477, or file a complaint with the New Mexico Office of the Attorney General at nmag.gov.
Additional Stimulus Payments from the CARES Act
There has been a lot of news coverage and discussion over the last several weeks regards whether the second round of stimulus checks will be sent. While the US government is still debating this topic, a group of individuals received a stimulus payment.
Starting August 5, 2020, stimulus payments were sent to previous stimulus check recipients who did not receive a child credit on their earlier payment and whose dependents are under the age of 17. These payments are still part of the CARES Act that Congress passed in March. To check the status of your payment, visit the Get My Payment feature on irs.gov. Read this Forbes article to learn more about this payment.
Stimulus Payments now being issued on Visa-branded Debit Cards
Over the last six weeks, stimulus payments have been received by many Americans. However, a small group of individuals have not yet received their economic impact payment. Starting this week, the IRS will be sending out stimulus payments on Visa-branded debit cards.
The Visa-branded cards will arrive in plain envelopes from “Money Network Cardholder Services,” and will allow Americans to make purchases anywhere directly that accepts Visa; withdraw cash from ATMs (and from select in-network ATMs without fees); transfer funds from the card to their personal bank account; and check the card’s balance online or by phone. If you are expecting your economic impact payment, please be sure to look for an envelope from Money Network Cardholder Services.
For information regarding your stimulus payment, visit the IRS’s Get My Payment portal.