Protecting our Community during COVID-19

Update — January 6, 2021


As we continue to experience the effects of the coronavirus pandemic (COVID-19) on our communities, we want to reaffirm that we’re here to help you through these uncertain times. Please be assured that our member and employee safety is our top priority.

To meet current New Mexico COVID-19 public health emergency orders and the Governor’s Red to Green Framework, Nusenda Credit Union has made the decision to limit in-person contact to aid in slowing the spread of COVID-19. Beginning Dec. 2, 2020, we will be closing our branch lobbies until further notice.

Your Credit Union will continue to be available and provide you service through our branch drive-Ups. Our Video Tellers services are available for extended hours. You may also schedule a telephone appointment with a Financial Consultant who can assist you with your banking needs. If you need access to your safe deposit box or to meet with us to close a home equity loan, please make an in-person appointment.



Credit Union Hours

Drive-up Hours:
Monday-Thursday: 9 a.m. to 5 p.m.
Friday: 9 a.m. to 6 p.m.
Saturday: 9 a.m. to 1 p.m. (select branches)


Extended Video Teller Hours:
Monday-Friday: 8 a.m. to 6 p.m.
Saturday: 8 a.m. to 3 p.m.


Video Teller Locations:
Drive-up: Taos, St. Michaels (Santa Fe), Unser (Rio Rancho)
Walk-up: Socorro, Kirtland AFB (restricted access), Rainforest (restricted access)


Call Center Hours:
Monday-Friday: 7:30 a.m. to 6 p.m.
Saturday: 8 a.m. to 3 p.m.



As a reminder, Nusenda offers you many secure ways to access your accounts without visiting a branch. We encourage you to take advantage of one, or all of these options:

  • Mobile and Internet Banking — for quick and secure banking on-the-go or from the comfort of your home. You can also send a secure message or chat with a member representative during business hours.
  • Telephone Banking — quickly access the account information you need using our 24-hour telephone banking service. You can make inquiries and transfers on your accounts, loan payments, and more.
  • Call Center — member representatives are available to assist you with your banking needs. To reach us, call 889-7755 (800-347-2838 outside the Albuquerque area).
  • ATMs — you have access to over 30,000 CO-OP ATMs nationwide. Text MYCOOP (91989) and add your zip code as your message; you will receive a response with nearby ATM locations.

Nusenda remains diligent in evaluating the latest information available from national and local sources. See how we are helping keep you safe — Nusenda’s COVID-19 Safety and Service Commitment.



Update — Information about the Second Coronavirus Stimulus Package and Payments

On Dec. 27, a coronavirus relief and government funding package was signed into law. The package includes a second round of Economic Impact Payments (stimulus checks) for eligible recipients. Payments from the IRS have begun and all payments should be sent by Jan. 15, 2021. These payments will be made either by direct deposit, a mailed check, or an Economic Impact Payment debit card, depending on the recipient’s preferences established when they filed their 2019 taxes.


Nusenda has been receiving the Economic Impact Payments, and is processing as soon as we receive them from the government into member accounts. If you anticipate a stimulus payment, you can check your status on the IRS’s Get My Payment tool.


Want to know when you have received stimulus payment direct deposit? Sign up for Nusenda alerts to be notified when deposits post to your account.


If you receive your check by mail, using Mobile Deposit will be the easiest way to deposit it into your Nusenda account. More information about endorsing the check and deposit options.


Read more details on the IRS website.


If you are looking for information on updated unemployment benefits, please visit the New Mexico Department of Workforce Solutions.


Any small business that received a Paycheck Protection Program (PPP) loan from Nusenda will be eligible to apply with us for a Second Draw PPP Loan. For more details on eligibility and to learn what you will need to apply for a PPP loan for your small business, please visit our Paycheck Protection Program information page. We anticipate additional guidance on these loans from the Small Business Administration (SBA) in mid-January. Until then, we cannot accept applications.


Stimulus FAQs

Who is eligible for a payment and how much will my stimulus payment be?
How soon will I receive my payment?
Can Nusenda tell me when I will receive my direct deposit stimulus payment?
I haven’t gotten a direct deposit stimulus payment, now what?

Keep Yourself Safe from Coronavirus Scammers

Scammers are taking advantage of this stimulus payout to steal people’s information. To prevent fraud and to protect sensitive personal and account information, please do not click on a hyperlink from an email, news article, or browser to access these webpages.


For more information, visit IRS.gov.


Stay Updated

Nusenda will continue to closely monitor this situation and do all we can to ensure the safety and well-being of our members and employees. Updates will be shared through various channels, our website, our social media channels, and member communications.