Protecting our Community during COVID-19

Update — March 19, 2021



Economic Stimulus Payment Update

We are processing stimulus payments as we receive them. For questions about the payment or amount please visit IRS.gov/EIP.


For other updates, read our Economic Impact Payment (stimulus check) Information.



Branch Availability

Thank you for your patience and understanding as we continue to balance the health and safety of our members, our employees, and the communities we serve. We understand how difficult the last couple of months have been. We are happy to announce that the following branch lobbies have reopened:

  • Cottonwood Branch
  • Enchanted Hills Branch
  • Juan Tabo Branch
  • Ladera Branch
  • Montgomery Branch
  • North Valley Branch
  • Paseo Del Norte Branch
  • Socorro Branch
  • South Valley Branch
  • St. Michaels Branch
  • Taos Branch
  • University Branch
  • Uptown Branch
  • Valencia Branch

Although appointments are not required, if you plan to visit one of these branch lobbies, we recommend making an appointment to meet with a Financial Consultant to avoid wait times. If you visit a branch without an appointment, there may be a wait — please prepare appropriately for the weather.


Social distancing measures have been implemented at each location to help ensure our member’s and employees’ health. Face mask or face covering* will be required to enter branch lobbies, and we will be limiting the total number of members allowed in each branch.


* Please note: face shields may not be worn in place of a face mask, but may be worn in addition to a CDC approved face covering.


Other Ways to Access Your Credit Union

Table listing the ways you access services.


Your Credit Union will continue to be available and provide you service through our branch drive-Ups. Our Video Tellers services are available for extended hours. You may also schedule a telephone appointment with a Financial Consultant who can assist you with your banking needs.


Credit Union Hours

Drive-up Hours:
Monday-Thursday: 9 a.m. to 5 p.m.
Friday: 9 a.m. to 6 p.m.
Saturday: 9 a.m. to 1 p.m. (select branches)


Extended Video Teller Hours:
Monday-Friday: 8 a.m. to 6 p.m.
Saturday: 8 a.m. to 3 p.m.


Video Teller Locations:
Drive-up: Taos, St. Michaels (Santa Fe), Unser (Rio Rancho), Valencia (Los Lunas)
Walk-up: Socorro, Kirtland AFB (restricted access), Rainforest (restricted access)


Call Center Hours:
Monday-Friday: 7:30 a.m. to 6 p.m.
Saturday: 8 a.m. to 3 p.m.


As a reminder, Nusenda offers you many secure ways to access your accounts without visiting a branch. We encourage you to take advantage of one, or all of these options:

  • Mobile and Internet Banking — for quick and secure banking on-the-go or from the comfort of your home. You can also send a secure message or chat with a member representative during business hours.
  • Telephone Banking — quickly access the account information you need using our 24-hour telephone banking service. You can make inquiries and transfers on your accounts, loan payments, and more.
  • Call Center — member representatives are available to assist you with your banking needs. To reach us, call 889-7755 (800-347-2838 outside the Albuquerque area).
  • ATMs — you have access to over 30,000 CO-OP ATMs nationwide. Text MYCOOP (91989) and add your zip code as your message; you will receive a response with nearby ATM locations.

Nusenda remains diligent in evaluating the latest information available from national and local sources. See how we are helping keep you safe — Nusenda’s COVID-19 Safety and Service Commitment.



Economic Impact Payment (stimulus check) from the U.S. Treasury

As part of the third stimulus bill, many New Mexicans will soon receive an Economic Impact Payment check from the U.S. Treasury. For those who have bank account information tied to their 2019 or 2020 tax return, the payment will be electronically deposited into that account quickly and easily, beginning mid-March according to IRS.gov. Nusenda Credit Union will accept the U.S. Treasury stimulus checks regardless of check date.


To get an update on your Economic Impact Payment status, use the IRS's Get My Payment tool.


You can access your account information, review deposits, and make payments through Mobile and Internet Banking, a CU Anytime ATM, and through Nusenda's automated telephone and text banking. Call 505-888-8920 (800-356-3178 outside the Albuquerque area), select option 2.

Stimulus FAQs

Who is eligible for a payment and how much will my stimulus payment be?
How soon will I receive my payment?
Can Nusenda tell me when I will receive my direct deposit stimulus payment?
I haven’t gotten a direct deposit stimulus payment, now what?

Mailed Checks

If there's no bank account tied to a taxpayer, the U.S. Treasury will mail a paper check, which could take weeks to arrive. For information on how to deposit or cash your stimulus check, visit our Check Endorsement Information page.


Economic Impact Payment checks will be arriving in mailboxes for those who didn't file their taxes electronically. Checks will be sent to the address the IRS has on file, this is generally the address from your most recent tax return or as updated through the United States Postal Services (USPS). For security reasons, a letter about your payment will be mailed to each recipient's last known address within 15 days after the payment was sent. It will notify you of your stimulus check and the steps you need to take if you have not received your funds.


For more information in regards to the COVID-19 stimulus payments, visit the IRS's Economic Impact Payment Information Center.

Checks for Non-Filers

There are a lot of reasons why people may not have a bank account associated with their IRS returns — they don't make enough money to file a return, they receive some kind of veterans' disability, pension, or survivor benefits; or they are beneficiaries of Social Security, SSDI, or Railroad Retirement.


Taxpayers who are non-filers because of the reasons mentioned above now have a way to add bank account information to their IRS accounts. The online non-filer tool, developed in partnership between the IRS and the Free File Alliance, is available at IRS.gov. Once on the IRS's home page, users can click on the Non-Filers: Enter Payment Info Here button, then follow the instructions. The IRS has confirmed that using the tool to get the stimulus payment will not result in any taxes being owed. The payment is not taxable and will not affect 2021 refunds.


Remember: this option is only for non-filers.


Keep Yourself Safe from Coronavirus Scammers

Scammers are taking advantage of this stimulus payout to steal people’s information. To prevent fraud and to protect sensitive personal and account information, please do not click on a hyperlink from an email, news article, or browser to access these webpages.


Tax Filing Update

The tax filing deadline has been extended to May 17, 2021, for the 2020 tax year. The IRS urges taxpayers who are due a refund to file as soon as possible and to opt-in to direct deposit for your return. Nusenda’s routing number is 307083665. Your account number is on your wallet card or the bottom of your checks. For ways to access your account or to cash or deposit a check, view Other Ways to Access Your Credit Union.


For more information about taxes and filing visit IRS.gov.