Here’s who to call in the event your card was lost or stolen:
Lost or Stolen Cards
Here are numbers to call in the event your card is lost or stolen:
|
Visa Credit Cards |
Debit Cards |
CU Anytime ATM Card |
MasterCard |
|
505-889-7755
or |
505-889-7755
or |
505-889-7755
or |
800-627-8372 |
|
800-347-2838 |
800-347-2838 |
800-347-2838 |
|
|
|
|
|
|
| International |
515-457-5547 (after-hours)
|
909-941-1398 |
909-941-1398 |
636-722-7111 |
| If you receive a call regarding a blocked transaction, please call the number provided or one of the following: |
|
505-889-7755 |
800-347-2838 |
|
|
Credit Protector
Credit Protector offers credit protection by canceling certain loan payments when specific events, such as involuntary unemployment, disability, or death, occur.
Check Your Credit Report
Every year, you can get a free copy of your credit report from each of the three major credit bureaus — Equifax, Experian, and TransUnion. Go to annualcreditreport.com, or call toll-free 877-322-8228. Read more at FTC.gov.
Preventing Credit Card Fraud
Protecting your credit and your financial identity is a top priority for your credit union. Therefore, we use Falcon Fraud ManagerTM, an industry-leading fraud detection system, which is one of the state-of-the-art tools we use to protect your accounts. If one of your transactions is identified as suspicious, it may be denied, and you will be contacted via phone by a fraud investigator to verify the transaction.
So, if you receive a call asking about a purchase made with your credit union Visa credit or debit card, please take a moment to talk to our fraud investigator and help us prevent possible credit or debit card fraud. Please note, the fraud investigators will never ask you for personal non-public information, such as your personal identification number (PIN), CVV2 code, Social Security number, or account number. They will simply be verifying information pertaining to the transaction(s) in question.