Lost or Stolen Cards
Here are numbers to call in the event your card is lost or stolen:
Credit Protector* offers credit protection by canceling certain loan payments when specific events, such as involuntary unemployment, disability, or death, occur.
*Not all applicants will be eligible for Credit Protector.
Check Your Credit Report
Every year, you can get a free copy of your credit report from each of the three major credit bureaus — Equifax, Experian, and TransUnion. Go to annualcreditreport.com, or call toll-free 877-322-8228. Read more at FTC.gov.
Preventing Credit Card Fraud
Protecting your credit and your financial identity is a top priority for your credit union. Therefore, we use Falcon Fraud ManagerTM, an industry-leading fraud detection system, which is one of the state-of-the-art tools we use to protect your accounts. If one of your transactions is identified as suspicious, it may be denied, and you will be contacted via phone by a fraud investigator to verify the transaction.
So, if you receive a call asking about a purchase made with your credit union Visa credit or debit card, please take a moment to talk to our fraud investigator and help us prevent possible credit or debit card fraud. Please note, the fraud investigators will never ask you for personal non-public information, such as your personal identification number (PIN), CVV2 code, Social Security number, or account number. They will simply be verifying information pertaining to the transaction(s) in question.